Remote opportunity at
WrikeAccount Development Manager 1 -Evening shift (16:30 - 01:00) CEST
Wrike is hiring an Account Development Manager for its evening shift, running from 16:30 to 01:00 CEST. As a provider of a powerful work management platform,…
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About This Role
Wrike is hiring an Account Development Manager for its evening shift, running from 16:30 to 01:00 CEST. As a provider of a powerful work management platform, Wrike brings teams together to eliminate complexity and boost productivity. This remote role places you inside the Wrike Engagement Team, where you will collaborate with international colleagues and knowledge workers to help them maximize their use of the platform. In this position, you will…
Job Description
Wrike is hiring an Account Development Manager for its evening shift, running from 16:30 to 01:00 CEST. As a provider of a powerful work management platform, Wrike brings teams together to eliminate complexity and boost productivity. This remote role places you inside the Wrike Engagement Team, where you will collaborate with international colleagues and knowledge workers to help them maximize their use of the platform.
In this position, you will proactively engage customers via telephone calls and emails, representing about 80 percent of your work time. Your primary focus will be guiding users on optimal product workflows, unlocking maximum platform value, and driving customer adoption and net retention through expansion opportunities. This role suits individuals who possess a strong customer orientation, technical curiosity, and readiness to manage the commercial side of client interactions, including pricing negotiations and product demonstrations.
Wrike operates as a globally distributed organization with a culture that values creative problem-solving, a growth mindset, and mutual support. Team members enjoy real ownership over their tasks and flexible work arrangements supported by a network of international hubs and co-working options.
Responsibilities
- Analyze client use cases and workflows to deliver tailored guidance on optimizing platform usage
- Initiate proactive customer outreach via phone calls and emails to share efficiency best practices, spending approximately 80% of work time on customer calls
- Extend customer lifetime value by helping users unlock the full potential of the product
- Drive user adoption across client teams
- Increase net retention through cross-selling and up-selling
- Deliver product demonstrations, handle price negotiations, oversee pipelines, and close transactions
- Commit to working the evening shift scheduled from 16:30 to 01:00 CEST
Requirements
- Minimum of 1 year of professional experience in a customer-facing role such as Customer Success, Account Management, or Customer Support
- Fluency in the English language
- Strong written and verbal communication abilities to present intricate concepts clearly
- Sound business acumen to identify client objectives and pain points
- Willingness to master the technical details of the product
- Capability to manage sales interactions, execute demos, and negotiate terms
- Availability to cover the designated evening shift
Qualifications
- Energetic, critically minded, curious, and creative problem-solving disposition
- Dedicated passion for continuous learning and daily improvement
- Receptiveness to feedback and high coachability
- Strong team player mentality with self-starter initiative and robust ownership skills
Core Skills
Benefits
- 28 calendar days of paid vacation
- Compensation for sick leave including 5 paid uncertified sick days
- Parental leave providing 18 weeks for maternity and 4 weeks for paternity
- 2 dedicated volunteer days
- Health insurance covering employees and their dependents
- Life insurance plan
- Utility allowance of 30 EUR per month, subject to taxation
- Fitness plan valued at 800 EUR per year
- Full-remote arrangement with on-demand access to co-working spaces
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What are the working hours for this role?
The position requires working an evening shift scheduled from 16:30 to 01:00 CEST.
Is this position remote?
Yes, the posting specifies that the role is fully remote.
What salary does this position offer?
The source posting does not specify a salary for this role.
What background is required to apply?
Candidates must have at least one year of experience in a customer-facing position, fluent English, strong communication skills, and readiness to handle sales interactions and technical product details.
Sample Interview Questions
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