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FOX RehabilitationAccount Development Specialist - Remote - Cherry Hill, NJ
FOX Rehabilitation seeks an Account Development Specialist to support new and existing clients through cold calling, referral management, and cross-departmental collaboration. This remote role involves partnering…
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About This Role
FOX Rehabilitation seeks an Account Development Specialist to support new and existing clients through cold calling, referral management, and cross-departmental collaboration. This remote role involves partnering with Account Managers, Regional Field Leaders, and the Virtual Care Team to drive sales growth, meet key performance indicators, and manage virtual care opportunities. The position suits professionals with strong interpersonal communication skills and a firm grasp of sales dynamics. Key duties encompass account…
Job Description
FOX Rehabilitation seeks an Account Development Specialist to support new and existing clients through cold calling, referral management, and cross-departmental collaboration. This remote role involves partnering with Account Managers, Regional Field Leaders, and the Virtual Care Team to drive sales growth, meet key performance indicators, and manage virtual care opportunities. The position suits professionals with strong interpersonal communication skills and a firm grasp of sales dynamics.
Key duties encompass account management, driving prospecting campaigns using HMS data, promoting hybrid care models, and contributing to the Reconnect Program. Team members also manage the referral lifecycle from initial receipt to clinician assignment, handle care coordination to improve admission conversion rates, and participate in virtual front desk tasks such as scheduling and patient education.
FOX Rehabilitation operates as an equal opportunity employer committed to cultivating an inclusive workplace for staff members.
Responsibilities
- Partner with Account Managers, Regional Field Leadership, and the Virtual Team to conduct cold outreach, prospecting, and engagement of non-referral sources using HMS data
- Promote hybrid care models and virtual service capabilities to identify and develop virtual care growth opportunities
- Utilize digital platforms to connect with and educate referral partners
- Collaborate with leadership to track key performance indicators and report on shared initiatives
- Contribute to the development of sales training and materials for field and virtual care teams
- Support the Reconnect Program in alignment with established practice guidelines
- Reinforce patient access pathways to enhance continuity of care and proper use of clinician resources
- Assist with care coordination using available practice resources to improve admission to evaluation conversion rates
- Manage virtual front desk duties including patient and family education, scheduling, and clinical needs screening
- Track and manage the referral life-cycle from receipt to clinician assignment, and communicate patient refusals to sources
- Work with Referral Source Management to maintain data accuracy regarding service types, regions, and places of service
- Optimize virtual care workflows to enhance the patient experience and partner satisfaction
Requirements
- Commitment to excellent customer service
- Strong phone and cold calling capabilities
- Strong business acumen
- Exceptional organizational skills and a demonstrated focus on detail
- Motivated mindset with enthusiasm, energy, and strong interpersonal skills
Qualifications
- Bachelor's degree
- Experience with online tools such as Salesforce and LinkedIn Sales Navigator
- One to three years of business-to-business sales experience
- Prior virtual care industry experience
- Prior healthcare industry experience
- Previous experience in an outbound call center or a related sales position
- Demonstrated successful history in a sales or customer-facing role meeting or exceeding targets
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting lists this position as remote.
What experience is required for the Account Development Specialist role?
The posting highlights a commitment to customer service, strong phone and cold calling abilities, sound business acumen, exceptional organization, and high motivation. Experience in outbound call centers, B2B sales, virtual care, and healthcare is preferred.
Is a degree required?
A bachelor's degree is preferred rather than strictly required.
What is the salary for this role?
The job posting does not specify a salary.
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