Remote opportunity at
SupersideAccount Director
Superside is hiring an Account Director to manage and expand a portfolio of enterprise-level clients in a contract capacity. Operating as a fully remote organization, Superside…
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About This Role
Superside is hiring an Account Director to manage and expand a portfolio of enterprise-level clients in a contract capacity. Operating as a fully remote organization, Superside functions as an AI-powered creative company that serves more than 500 ambitious brands by scaling their in-house creative capabilities. In this role, the Account Director takes complete ownership of the client lifecycle—from initial scoping and pre-sale processes through ongoing delivery, retention, and expansion—while positioning…
Job Description
Superside is hiring an Account Director to manage and expand a portfolio of enterprise-level clients in a contract capacity. Operating as a fully remote organization, Superside functions as an AI-powered creative company that serves more than 500 ambitious brands by scaling their in-house creative capabilities. In this role, the Account Director takes complete ownership of the client lifecycle—from initial scoping and pre-sale processes through ongoing delivery, retention, and expansion—while positioning Superside as a trusted long-term creative partner.
This position sits at the convergence of commercial growth, delivery operations, and client strategy. The successful candidate will direct cross-functional teams, engage with senior leadership and procurement departments at enterprise organizations, and safeguard account profitability and performance. Responsibilities include formulating growth strategies, steering commercial negotiations alongside company leadership, resolving escalations, and applying artificial intelligence and automation to elevate customer results. Superside seeks professionals who can translate high-level business objectives into scalable creative programs while mentoring producers and project managers.
Responsibilities
- Manage the complete relationship lifecycle for five to ten enterprise clients to foster retention and expansion
- Design and execute growth plans to secure upgrades and commercial opportunities
- Lead renewal discussions and commercial negotiations alongside leadership
- Engage directly with senior stakeholders and procurement departments
- Convert client goals into scalable creative programs
- Collaborate with producers and project managers to guarantee smooth delivery across workflows
- Serve as the primary escalation contact to resolve issues and maintain customer trust
- Track financial metrics such as account health, burn rates, and pacing to guarantee profitability
- Create return-on-investment business cases illustrating the impact of Superside's delivery model
- Incorporate artificial intelligence and automation tools to enhance client outcomes
- Mentor and guide project managers and producers to improve delivery standards
- Work alongside creative, product, and operations units to coordinate resourcing and execution
Requirements
- Five to ten or more years of experience in account management or client services within digital, marketing, or creative industries
- Demonstrated history of overseeing and expanding high-value global or enterprise accounts
- Three to five or more years in an account leadership position such as Group Account Manager or Senior Account Manager
- Commercial expertise with direct accountability for revenue, growth, and retention goals
- Background interacting with SaaS, D2C, B2B, or enterprise clients
- Capacity to engage senior leadership and navigate complex corporate structures
- Experience guiding and mentoring cross-functional teams
- Operational mindset focused on scaling delivery operations while upholding quality standards
- Ability to convert business goals into concrete programs and results
- Strong communication abilities centered on a structured and solution-focused methodology
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, Superside operates as a fully remote company with team members working across multiple countries and time zones.
What is the employment type for this role?
The position is offered as a contract role.
What is the salary for the Account Director role?
The salary is not stated in the job posting.
How many enterprise customers will this role manage?
An Account Director will own the end-to-end relationship for five to ten enterprise customers.
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