Remote opportunity at
AudioEyeAccount Director
AudioEye seeks an Account Director to join its remote team on a full-time basis. AudioEye operates in the digital accessibility sector, building solutions intended to eliminate…
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About This Role
AudioEye seeks an Account Director to join its remote team on a full-time basis. AudioEye operates in the digital accessibility sector, building solutions intended to eliminate barriers to the web for individuals with disabilities. This quota-carrying position focuses on driving growth, maintaining account health, and maximizing Net Revenue Retention and Gross Revenue Retention across an assigned portfolio of mid-tier clients. The professional in this role will lead expansion initiatives, manage…
Job Description
AudioEye seeks an Account Director to join its remote team on a full-time basis. AudioEye operates in the digital accessibility sector, building solutions intended to eliminate barriers to the web for individuals with disabilities.
This quota-carrying position focuses on driving growth, maintaining account health, and maximizing Net Revenue Retention and Gross Revenue Retention across an assigned portfolio of mid-tier clients. The professional in this role will lead expansion initiatives, manage forecasting pipelines, and coordinate closely with internal departments to support client accounts.
The ideal candidate possesses a background in SaaS or business-to-business environments, with specific experience managing account growth, upsells, cross-sells, and renewals. Success in the position requires strong communication capabilities, analytical skills to interpret account trends, and the ability to collaborate effectively in a team-oriented structure. AudioEye provides competitive compensation, equity, healthcare coverage, and additional employee benefits.
Responsibilities
- Manage expansion revenue targets by securing upsells and cross-sells within an assigned tier of existing customer accounts to meet or exceed retention goals
- Oversee the expansion pipeline across current and future quarters, maintaining precise forecasting and documentation in CRM platforms like HubSpot and Domo
- Meet on a weekly basis with Customer Success Managers to review account health, identify loss risks, and align on expansion strategies
- Lead customer expansion discussions including discovery, value selling, pricing, competitive positioning, closing, and quarterly business reviews
- Collaborate with the Customer Experience Leader regarding renewal opportunities that involve growth strategies
- Work alongside Product, Sales, Service Delivery, and Customer Success teams to execute sold solutions
- Share insights and optimal practices with Customer Success Managers to help them recognize expansion potential
- Escalate blockers and share feedback that impacts customer growth across the base
- Maintain up-to-date knowledge of product updates, market trends, and competitive positioning
Requirements
- Three or more years of professional experience in mid-market or enterprise account growth or expansion sales within a software-as-a-service or business-to-business setting
- Demonstrated history of identifying, leading, and closing renewals, upsells, and cross-sells with existing clients, including a proven track record in Net Revenue Retention and Gross Revenue Retention
- Proficiency in collaborating cross-functionally within a team-based account model
- Strong communication skills for leading strategic discussions and influencing decision-makers
- Competence in pipeline management, accurate forecasting, and CRM record maintenance
- Analytical capability to identify data trends and surface actionable insights
- Familiarity with conducting renewal conversations that incorporate growth components
Qualifications
- Prior background in digital accessibility, compliance, or adjacent software-as-a-service markets
Core Skills
Benefits
- Competitive compensation and equity
- Weekly paid family meal
- 401K, medical, dental, and vision insurance
- Flexible paid time off policy
- 15.5 company-paid holidays, featuring Juneteenth, Martin Luther King Jr. Day, and a one-week company shutdown
- A one-time stipend of $300 to support remote work setups
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting indicates that the role is remote and includes a one-time stipend to support remote work conditions.
What is the employment type?
The position is full-time.
What salary does this role offer?
The salary is not stated in the job posting.
What experience is required for the Account Director role?
Applicants must have at least 3 years of experience in mid-market or enterprise account growth or expansion sales within a software-as-a-service or business-to-business environment, alongside a proven track record with Net Revenue Retention and Gross Revenue Retention.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.