Opportunity at
Documo Inc.Account Growth Manager
Documo is hiring an Account Growth Manager to build and maintain long-term relationships with its customers. The aim is to improve how satisfied customers are, keep…
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About This Role
Documo is hiring an Account Growth Manager to build and maintain long-term relationships with its customers. The aim is to improve how satisfied customers are, keep accounts, and grow their value, while spotting chances to expand. The role reports to the Director of Customer Success and sits within the Customer Success and Account Management team. Documo is a B2B software company that helps businesses digitize document workflows, especially unstructured files…
Job Description
Documo is hiring an Account Growth Manager to build and maintain long-term relationships with its customers. The aim is to improve how satisfied customers are, keep accounts, and grow their value, while spotting chances to expand. The role reports to the Director of Customer Success and sits within the Customer Success and Account Management team.
Documo is a B2B software company that helps businesses digitize document workflows, especially unstructured files such as faxes and forms, using intelligent document processing that turns them into structured data. The company describes itself as a small, fast-growing technology firm that values culture, customer success and design quality.
The job includes creating account development strategies that support company growth targets, analyzing account data and performance metrics, and researching market trends and competitors. The manager acts as a trusted advisor, identifies upsell and cross-sell options across Documo's product suite, drives adoption of its cloud fax platform, and works with Sales to negotiate contracts and secure annual renewals. The role also means watching churn and addressing problems early. Candidates should have a track record of meeting goals and earning positive customer feedback, at least three years working in customer success, account management or inside sales, and proficiency in Salesforce and Jira. Healthcare experience, telecom technical knowledge, and hands-on technical work with complicated customer API connections are bonus points. The posting describes flexible remote work but does not name an office location.
Responsibilities
- Create and carry out account development strategies that support company growth targets
- Study account figures and performance indicators to guide decisions
- Research market trends, opportunities, risks and competitor activity
- Build durable customer ties and act as the go-to advisor and main contact
- Find upsell and cross-sell chances across the product suite, including more adoption of the cloud fax platform
- Work with Sales to negotiate contracts, expand business and secure annual renewals
- Track how accounts perform and where customers might leave, and fix problems early
Requirements
- History of hitting targets and receiving strong feedback from customers
- At least three years working in customer success, account management or inside sales roles
- Proficiency with Salesforce and Jira
- Good people skills, clear communication and practical problem solving
- Able to juggle several priorities when pace is quick
Qualifications
- Experience in the healthcare industry
- Telecom technical knowledge
- Hands-on technical work with complicated customer API connections
Core Skills
Benefits
- Medical, dental and vision coverage
- 401(k) with a strong company match
- Yearly bonus scheme tied to role and company results
- Yearly reviews that can lead to merit raises
- Equity opportunities
- Flexible remote work and flexible paid time off
- Parental leave with pay, mental health help, and an employee assistance program
- A yearly in-person company kickoff event
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is the role located?
The posting does not name an office location. It mentions flexible remote work.
Does the posting state a salary?
No. The posting does not specify a salary or pay range, although it describes an annual bonus program and merit increases.
What experience is required?
The posting asks for three years or more in customer success, account management or inside sales roles, plus Salesforce and Jira skills.
Who does the role report to?
It reports to the Director of Customer Success and works within the Customer Success and Account Management team.
Sample Interview Questions
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