Remote opportunity at
Massive Rocket | Global Braze & Snowflake AgencyAccount Manager
Massive Rocket functions as a fast-growing agency specializing in Snowflake and Braze platforms, with a five-year history aimed at reaching $100M in revenue. The organization unites…
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About This Role
Massive Rocket functions as a fast-growing agency specializing in Snowflake and Braze platforms, with a five-year history aimed at reaching $100M in revenue. The organization unites web, mobile, cloud, data, and AI technologies to establish human experiences at scale. Every position within the company operates with an entrepreneurial mindset, emphasizing collaboration, ownership, and cross-team success. The firm is currently seeking an Account Manager to take charge of strategic client relationships…
Job Description
Massive Rocket functions as a fast-growing agency specializing in Snowflake and Braze platforms, with a five-year history aimed at reaching $100M in revenue. The organization unites web, mobile, cloud, data, and AI technologies to establish human experiences at scale. Every position within the company operates with an entrepreneurial mindset, emphasizing collaboration, ownership, and cross-team success. The firm is currently seeking an Account Manager to take charge of strategic client relationships and drive account growth.
This role serves as the primary day-to-day contact for enterprise clients, bridging their priorities with the agency's specialized delivery, strategy, and programme management teams. Candidates will handle client status updates, risk management, commercial leadership, and executive business reviews. The position requires translating intricate technical, data, and marketing operations into straightforward business outcomes and quantifiable value for key stakeholders.
Responsibilities
- Manage strategic relationships with major clients across regional and market stakeholders
- Serve as the main commercial and strategic point of contact for client priorities, escalations, and risks
- Run client status meetings, account reviews, governance committees, and Executive Business Reviews
- Coordinate internal departments to ensure client goals are properly scoped and executed
- Formulate comprehensive account plans targeting stakeholders, renewals, risks, and expansion
- Drive renewals, upsells, capability extensions, and cross-market growth initiatives
- Track account health metrics including revenue, pipeline, profitability, and client satisfaction
- Communicate complex delivery and technical topics as clear business recommendations
Requirements
- Demonstrated background in Account Management, Client Services, Customer Success, or Strategic Account Management
- Experience handling enterprise clients and senior stakeholders
- Strong commercial knowledge encompassing forecasting, upsells, renewals, and profitability
- Background in managing multi-workstream client programmes within tech, SaaS, agency, consultancy, or MarTech sectors
- Advanced communication, problem-solving, negotiation, and stakeholder management abilities
- Track record of identifying business expansion opportunities and nurturing client connections
- Valid work visa with the right to work
- Access to personal equipment to meet the bring-your-own-device policy
Qualifications
- Experience selling Braze, Snowflake, Hightouch, Databricks, CDPs, or related data and MarTech solutions
- Background in selling into Retail, QSR, Hospitality, Financial Services, or Digital Transformation programs
- Familiarity with partner-led sales motions and vendor co-selling
- Pre-existing network of enterprise buyers within the US market
- Knowledge of composable data architectures, loyalty, and modern customer engagement
Core Skills
Benefits
- Rocket-fuelled growth with fast learning environments
- Supportive and positive workplace culture
- Collaboration with a global team spanning Europe, the United States, and other regions
- Remote-first work environment
- Clear career progression and ownership opportunities
- Company meetups, events, and shared team experiences
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting specifies that the role is remote-first for life, allowing you to work from wherever you feel your best.
What is the employment type?
The posting specifies that the employment type is full-time.
What salary is offered for this role?
The salary is not stated in the job posting.
What equipment is required for the job?
Massive Rocket operates a bring-your-own-device policy, meaning you will need to use your own kit for work.
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