Remote opportunity at
Eleken.Account Manager
Eleken operates on a subscription-based model, providing dedicated designers who integrate directly into SaaS product teams across the US, Canada, Europe, the UK, Australia, and the…
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About This Role
Eleken operates on a subscription-based model, providing dedicated designers who integrate directly into SaaS product teams across the US, Canada, Europe, the UK, Australia, and the Middle East. The organization is currently seeking an Account Manager to join its remote Sales team on a full-time basis. This position focuses heavily on client retention and account expansion, making it a strong fit for professionals who enjoy nurturing long-term business relationships and…
Job Description
Eleken operates on a subscription-based model, providing dedicated designers who integrate directly into SaaS product teams across the US, Canada, Europe, the UK, Australia, and the Middle East. The organization is currently seeking an Account Manager to join its remote Sales team on a full-time basis. This position focuses heavily on client retention and account expansion, making it a strong fit for professionals who enjoy nurturing long-term business relationships and identifying growth opportunities.
In this role, the Account Manager will maintain regular contact with active clients, conduct quarterly NPS calls, gather feedback and testimonials, manage exit interviews, and re-engage former clients. The successful candidate will collaborate closely with managers, designers, and the sales team to spot risks early and present expansion ideas. Eleken minimizes routine administrative tasks by integrating CRM and internal project platforms with AI tools to automate manual workflows.
The hiring process consists of an initial interview with a Talent Acquisition Specialist followed by a second interview featuring a case discussion with the Head of Customer Success.
Responsibilities
- Maintain ongoing communication with active clients to ensure smooth collaboration
- Identify potential risks early and coordinate solutions with designers and internal staff
- Discover opportunities for subscription expansion, additional services, and partner solutions
- Present growth ideas to clients and internal team members
- Execute quarterly NPS calls to gather qualitative client feedback
- Gather client testimonials and reviews on review platforms
- Perform exit interviews when clients end their services
- Reconnect with past clients to maintain warm relationships
Requirements
- One year or more of professional experience as an Account Manager, Customer Success Manager, or in another client-facing B2B role
- Fluent spoken English language skills
- Prior experience managing at least thirty client accounts simultaneously
- Demonstrated motivation to drive upsells, cross-sells, and account expansions
- Proactive work approach focused on investigating and solving problems independently
- Strong organizational skills combined with a structured methodology
- Empathy and capability to build trust with clients and colleagues
- Preparedness to utilize AI tools in daily tasks
Qualifications
- Familiarity with SaaS and product companies along with their common operational challenges
- Previous experience collaborating with designers or a solid understanding of design and product development workflows
Core Skills
Benefits
- Fixed salary supplemented by bonuses tied to upsell performance
- Remote work arrangement with a flexible schedule
- Paid vacation days and sick leave
- Compensation for co-working spaces
- Financial support that covers accounting management
- Regular feedback and professional growth opportunities
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this job remote?
Yes, this is a remote position offering a flexible schedule.
What is the employment type?
The position is full-time.
What is the salary for this position?
The specific salary amount is not stated in the job posting, though the compensation includes a fixed salary plus bonuses for upsell results.
What does the hiring process look like?
The recruitment process includes an interview with a Talent Acquisition Specialist, followed by an interview with the Head of Customer Success that includes a case discussion.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.