Remote opportunity at
WorkWhileAccount Manager - Merchandising, Retail & Auto
WorkWhile operates a platform that connects hourly workers with shifts matching their skills and locations, aiming to improve financial stability for workers while providing businesses with…
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About This Role
WorkWhile operates a platform that connects hourly workers with shifts matching their skills and locations, aiming to improve financial stability for workers while providing businesses with a reliable labor force. Backed by Khosla Ventures and recognized by the Inc. 5000, the company is currently seeking an Account Manager to join the Merchandising, Retail & Auto team on a remote basis. This remote position involves managing a portfolio of accounts that…
Job Description
WorkWhile operates a platform that connects hourly workers with shifts matching their skills and locations, aiming to improve financial stability for workers while providing businesses with a reliable labor force. Backed by Khosla Ventures and recognized by the Inc. 5000, the company is currently seeking an Account Manager to join the Merchandising, Retail & Auto team on a remote basis. This remote position involves managing a portfolio of accounts that includes big-box, grocery, and specialty retailers, as well as consumer brands and multi-location operators.
The person in this role will act as the main point of contact for clients, helping ensure they have adequate staffing for high-volume periods, inventory cycles, remodels, and peak seasons. Responsibilities include building long-term relationships with district managers, store operations managers, and HR leaders, driving contract growth, tracking key account metrics, and collaborating internally with sales and operations teams to align worker supply with client demand.
Responsibilities
- Act as the primary contact for account management matters such as staffing planning, escalations, and strategy
- Develop relationships with key stakeholders including store operations managers, district managers, and HR leaders
- Monitor client environments to understand seasonal hiring surges, reset calendars, and inventory events
- Maintain and expand client contracts across various store locations, regions, and job categories
- Ensure timely fulfillment of shifts and workforce solutions according to client SLAs
- Track metrics like fill rates, worker performance, client satisfaction, and revenue growth
- Collaborate with the Sales team to identify growth opportunities in existing accounts
- Partner with Ops teams to ensure worker supply matches client demand during peak periods
- Resolve challenging client requests and escalations to minimize operational disruptions
Requirements
- Three to five or more years of experience as an Account Manager in retail, merchandising, staffing, or workforce solutions
- Understanding of retail operations, labor dynamics, and high-volume shift-based staffing challenges
- Experience communicating and influencing stakeholders ranging from store managers to executives
- Proficiency with CRM software such as Salesforce and Google Suite
- Ability to manage multiple accounts and priorities while maintaining attention to detail
Qualifications
- Experience in the automotive sector
- Experience managing multi-location or enterprise accounts
- Undergraduate degree
Core Skills
Benefits
- Competitive base salary plus commission with OTE upside
- Equity
- Remote work culture with co-working opportunities in San Francisco, New York, Seattle, and Toronto
- In-person company off-sites
- Medical, dental, and vision coverage
- Flexible time off
- 401(k)
- Work from home stipend
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this role operates within a remote work culture, with opportunities for co-working in San Francisco, New York, Seattle, and Toronto, along with in-person company off-sites.
What experience is required for this role?
Candidates must have 3-5+ years of experience as an Account Manager in retail, merchandising, staffing, or workforce solutions, along with a solid understanding of retail operations and CRM software like Salesforce.
What salary and benefits does WorkWhile offer?
The exact salary amount is not stated in the posting, but the compensation package includes a competitive base salary plus commission with OTE upside, equity, medical, dental, and vision coverage, flexible time off, a 401(k), and a WFH stipend.
Sample Interview Questions
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