Remote opportunity at
WorkWhileAccount Manager - Merchandising, Retail & Auto
WorkWhile operates a labor marketplace that connects hourly workers with flexible shifts while supplying businesses with staffing solutions, backed by Khosla Ventures. The organization is currently…
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About This Role
WorkWhile operates a labor marketplace that connects hourly workers with flexible shifts while supplying businesses with staffing solutions, backed by Khosla Ventures. The organization is currently hiring an Account Manager to join the Merchandising, Retail & Auto pod. In this position, the professional will manage a portfolio of clients including grocery stores, big-box retailers, specialty shops, and multi-location operators. The individual will act as the primary contact to guarantee clients…
Job Description
WorkWhile operates a labor marketplace that connects hourly workers with flexible shifts while supplying businesses with staffing solutions, backed by Khosla Ventures. The organization is currently hiring an Account Manager to join the Merchandising, Retail & Auto pod. In this position, the professional will manage a portfolio of clients including grocery stores, big-box retailers, specialty shops, and multi-location operators. The individual will act as the primary contact to guarantee clients obtain the necessary in-store, reset crew, and distribution center workforce for peak seasons, remodels, and high-volume periods. Key duties involve driving account growth, retaining clients, resolving escalations, monitoring metrics like fill rates and satisfaction scores, and forecasting staffing needs. The role suits professionals with account management expertise who understand fast-paced operational environments and labor dynamics.
Responsibilities
- Serve as the lead contact for account management issues including strategy, staffing planning, and escalations
- Establish and maintain strong connections with district managers, store operations managers, HR leaders, and merchandising supervisors
- Understand client environments such as reset calendars, seasonal surges, and traffic patterns to meet workforce needs
- Grow client contracts and identify expansion opportunities across various regions, job categories, and locations
- Fulfill workforce solutions and shifts in line with client expectations and service level agreements
- Communicate progress of quarterly, monthly, and weekly workforce initiatives to internal teams and clients
- Track and forecast account metrics such as revenue growth, client satisfaction, fill rates, and worker performance
- Prepare business reviews and account health reports tailored to operations leadership
- Collaborate with the Sales team to spot growth opportunities within existing accounts and new regions
- Partner with Ops teams to guarantee worker supply aligns with client demand during peak times
- Resolve challenging client requests and escalations quickly to minimize operational disruption
Requirements
- 3-5+ years of account management experience in workforce solutions, staffing, retail, or merchandising
- Understanding of retail operations, labor dynamics, and staffing challenges in shift-based environments
- Demonstrated ability to influence and communicate with stakeholders from store managers to VP executives
- Experience using Google Suite and CRM software such as Salesforce
- Track record of hitting retention and growth targets while managing multiple accounts
Qualifications
- Experience in the automotive industry
- Experience managing multi-location or enterprise accounts
- Undergraduate degree
Core Skills
Benefits
- Competitive base salary with commission and OTE upside
- Equity
- Remote work culture with co-working options in Toronto, Seattle, NY, and SF
- In-person company off-sites
- Medical, dental, and vision coverage
- Flexible time off
- 401(k) plan
- Work from home stipend
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting specifies a remote work culture with opportunities for co-working in Seattle, San Francisco, New York, and Toronto, along with in-person company off-sites.
What is the salary for the Account Manager role?
The position offers a competitive base salary plus commission with clear OTE upside, alongside a base salary of USD 100,000 per year.
What experience is required for this job?
Candidates must have 3 to 5+ years of experience as an account manager, ideally within merchandising, retail, staffing, or workforce solutions, plus familiarity with CRM software and Google Suite.
What benefits are included?
Benefits include medical, dental, and vision coverage, flexible time off, a 401(k) plan, a work-from-home stipend, equity, and a competitive base salary plus commission.
Sample Interview Questions
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