Opportunity at
DandyAccount Manager, Practice Success
Dandy is a company modernizing the dental industry through a technology-driven operating system designed to assist practices globally. The organization is currently hiring an Account Manager…
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About This Role
Dandy is a company modernizing the dental industry through a technology-driven operating system designed to assist practices globally. The organization is currently hiring an Account Manager for Practice Success to support its small and medium-sized business customer base. This position focuses on high-volume, scaled portfolio management rather than one-on-one individual ownership. The person in this role will oversee a large group of single-location dental practices numbering over 4,500 accounts. Responsibilities…
Job Description
Dandy is a company modernizing the dental industry through a technology-driven operating system designed to assist practices globally. The organization is currently hiring an Account Manager for Practice Success to support its small and medium-sized business customer base.
This position focuses on high-volume, scaled portfolio management rather than one-on-one individual ownership. The person in this role will oversee a large group of single-location dental practices numbering over 4,500 accounts. Responsibilities center on driving user retention, encouraging product adoption, maintaining customer satisfaction, and managing renewals through data-informed outreach and systematic workflows.
The ideal candidate is comfortable operating in a fast-paced environment and possesses strong organizational and prioritization skills. Daily tasks involve utilizing CRM dashboards and case queues to monitor account health, running targeted campaigns to increase product engagement, and collaborating with cross-functional departments such as sales, marketing, customer experience, training, and operations.
This is a full-time, on-site role with a designated annual compensation of USD 75,000. Dandy provides comprehensive employee benefits including healthcare, dental coverage, mental health support, parental planning resources, retirement plans, and paid time off.
Responsibilities
- Manage a portfolio of over 4,500 single-location dental practices to improve retention, expansion, and overall account health.
- Monitor dashboards, alerts, and reports to spot at-risk accounts and execute outreach within defined service-level agreements.
- Run targeted campaigns aimed at increasing product adoption, engagement, and scanner utilization.
- Promote product expansions and additional scanners while driving new doctor activation within established practices.
- Maintain professional communication with practice managers and key stakeholders to answer questions and assist with training and troubleshooting.
- Partner with senior account managers and customer experience teams to handle escalations and complex customer needs.
- Keep detailed, accurate account documentation to maintain visibility across customer experience and account management teams.
- Collaborate cross-functional with marketing, sales, training, and operations to maintain a consistent customer experience.
- Engage in experimental team projects focused on improving retention workflows and engagement tactics.
Requirements
- At least one year of professional experience in customer success, sales, account management, customer support, or customer onboarding within a SaaS or healthcare environment.
- Demonstrated capability to handle a high-volume portfolio while maintaining attention to detail and prioritization skills.
- Familiarity with CRM dashboards or case queues to guide daily outreach and workflows.
- Strong verbal and written communication skills for interacting with clients via phone and email.
- High level of accountability, organization, and follow-through.
Qualifications
- Prior experience working within the dental industry.
Core Skills
Benefits
- Healthcare coverage
- Dental coverage
- Mental health support
- Parental planning resources
- Retirement savings options
- Generous paid time off
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary for the Account Manager, Practice Success role?
The position offers an annual salary of USD 75,000.
Is this position remote?
No, the job posting indicates that the remote status is on-site.
What employment type is this position?
This is a full-time position.
What benefits are included with this job?
Dandy offers healthcare, dental care, mental health support, parental planning resources, retirement savings options, and paid time off.
What is the location of the job?
The specific location is not stated in the source posting, aside from being an on-site role.
Sample Interview Questions
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