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Within3Account Strategy Manager (ASM) - Fully Remote (US Only)
Within3, an insights management leader for life science organizations, is seeking an Account Strategy Manager (ASM). This fully remote position, available to applicants residing in the…
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About This Role
Within3, an insights management leader for life science organizations, is seeking an Account Strategy Manager (ASM). This fully remote position, available to applicants residing in the US who can work through the East Coast timezone, reports directly to the SVP of Client Success. In this role, the ASM functions as the primary relationship owner and executive point of contact for enterprise-level, high-value client accounts. The candidate is responsible for managing…
Job Description
Within3, an insights management leader for life science organizations, is seeking an Account Strategy Manager (ASM). This fully remote position, available to applicants residing in the US who can work through the East Coast timezone, reports directly to the SVP of Client Success. In this role, the ASM functions as the primary relationship owner and executive point of contact for enterprise-level, high-value client accounts. The candidate is responsible for managing adoption, expansion, and net and gross retention across the company's product and service suite. The person in this role partners closely with internal teams including Product, Implementation, Marketing, Business Development, and subject matter experts to align client business objectives with Within3 solutions. The role suits a professional with a background in B2B SaaS account management who can navigate complex organizations, execute multi-year account strategies, and handle renewal planning and negotiations.
Responsibilities
- Manage a portfolio of strategic enterprise-level accounts to drive adoption, expansion, and overall account growth
- Act as the primary executive point of contact for assigned key accounts
- Develop and execute multi-year account plans and growth strategies aligned with client objectives and company priorities
- Collaborate with Sales on renewal planning and negotiations to achieve gross and net retention outcomes
- Identify and drive expansion opportunities across the complete product and services suite
- Coordinate with internal product, implementation, and subject matter expert teams to deliver strategic solutions
- Conduct regular executive business reviews focused on value realization, roadmap alignment, and outcomes
- Represent the voice of strategic customers internally to influence product roadmaps and go-to-market strategies
- Anticipate risks, competitive threats, and changes in client strategy to build mitigation and growth plans
- Maintain CRM records including account plans, pipelines, renewal forecasts, and notes
Requirements
- Reside in the United States with full right to work
- Ability to work through the East Coast timezone
- Four or more years of experience in Account Management, Customer Success, or Strategic Partnerships within a B2B SaaS environment
- Demonstrated history of owning and growing complex accounts, managing renewals, and achieving multi-product expansion
- Experience utilizing Salesforce, Hubspot, and Jira project tools
Qualifications
- Background focused on enterprise-level B2B SaaS accounts
- Prior experience in the pharma, biotech, Medical Affairs, or Commercial sectors
Core Skills
Benefits
- Health Care Plan including medical, dental, and vision
- Life Insurance including basic, voluntary, and AD and D
- Paid Time Off covering vacation, sick leave, and public holidays
- Family Leave including maternity and paternity leave
- Work from home setup
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is a fully remote role open to applicants residing in the US who can work through the East Coast timezone.
What experience is required for the Account Strategy Manager role?
Candidates need four or more years of experience in Account Management, Customer Success, or Strategic Partnerships within a B2B SaaS environment, along with a track record of handling renewals and multi-product expansion.
What benefits does Within3 offer for this position?
The position includes health care coverage for medical, dental, and vision, basic and voluntary life insurance, AD and D, paid time off for vacation, sickness, and public holidays, family leave, and work from home arrangements.
Does the posting specify the salary range?
No, the job posting does not specify a salary.
Sample Interview Questions
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