Hybrid opportunity at
PointClickCareAccounts Receivable Escalations Analyst
PointClickCare is adding an analyst to its accounts receivable escalation team. The person reports to the AR Escalation Manager and handles a group of high-volume, low-value…
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About This Role
PointClickCare is adding an analyst to its accounts receivable escalation team. The person reports to the AR Escalation Manager and handles a group of high-volume, low-value strategic customers, working to collect balances promptly. The role is hybrid; the office isn't named, but staff must live within a reasonable distance of it. Main deliverables include preparing demand notices, termination letters and final collection letters for Senior Care, QuickMar, Pharmacy and other…
Job Description
PointClickCare is adding an analyst to its accounts receivable escalation team. The person reports to the AR Escalation Manager and handles a group of high-volume, low-value strategic customers, working to collect balances promptly. The role is hybrid; the office isn't named, but staff must live within a reasonable distance of it.
Main deliverables include preparing demand notices, termination letters and final collection letters for Senior Care, QuickMar, Pharmacy and other lines; assembling invoices, statements, quotes and contracts that support those letters; investigating individual account situations; helping structure instalment arrangements; reconciling balances and unused credits; compiling monthly account summaries; scheduling recurring payments with the Payments group; and joining calls with customers and internal staff about overdue invoices.
Additional tasks include keeping customer files complete and reporting progress to management, detecting billing mistakes through analysis and routine reconciliation, assisting the escalation and digital AR groups with urgent requests, and helping onboard new hires, including arranging placements for co-op students in the group.
Responsibilities
- Draft demand letters, termination notices and final collection notices across several business lines
- Compile invoices, statements, quotes and contracts to accompany those notices
- Look into individual account situations and help set up repayment schedules
- Reconcile balances, unapplied payments and credit memos
- Build monthly account summaries and coordinate standing payments with the Payments team
- Talk through collections questions, payment inquiries and invoices with customers
- Maintain accurate customer files and report progress to management
Requirements
- Bachelor's degree in accounting, or three-plus years working in receivables
- Earlier finance experience is mandatory
- Discretion with sensitive information and money transactions
- Diplomatic negotiator who handles late-payment talks and conflicts calmly
- Meticulous when reconciling accounts
- Clear communicator, in writing and speech, especially on disputes and deductions
- Delivers under high volume and complex workloads
- Capable with Microsoft Word and Excel
Qualifications
- Background in receivables (valued)
- Experience coaching people in diverse teams and B2B settings
- Understanding of the US health care system
Core Skills
Benefits
- Eligible from the first day
- Retirement plan with employer contributions
- Adaptable paid time off
- Wellness offerings and resources
- Leave for parents and caregivers
- Support for fertility and adoption
- Employee development program
- Employee assistance program
- Community groups and recognition programs
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is the role hybrid?
Yes, the listing says hybrid. It does not name a city or office.
What experience is required?
A bachelor's in accounting or three-plus years in receivables processing, plus prior finance experience.
What does the work involve?
Collection letters, reconciliations, payment arrangement support and customer contact for high-volume, low-balance accounts.
Is salary listed?
Not specified.
Sample Interview Questions
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