Remote opportunity at
Colibri GroupAdmissions Quality & Performance Manager
Colibri Group is looking for an Admissions Quality & Performance Manager to join their team in a full-time capacity. As part of a leading provider of…
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About This Role
Colibri Group is looking for an Admissions Quality & Performance Manager to join their team in a full-time capacity. As part of a leading provider of online professional education that serves over one million learners annually through various brands including Moreland University, the organization helps educators across the globe pursue advanced degrees and teacher certification. In this role, the professional will evaluate and elevate the candidate experience from initial inquiry…
Job Description
Colibri Group is looking for an Admissions Quality & Performance Manager to join their team in a full-time capacity. As part of a leading provider of online professional education that serves over one million learners annually through various brands including Moreland University, the organization helps educators across the globe pursue advanced degrees and teacher certification. In this role, the professional will evaluate and elevate the candidate experience from initial inquiry through program start.
The position suits someone experienced in consultative customer interactions, contact-center quality assurance, or service-oriented admissions who can connect human interactions with measurable outcomes. This individual will evaluate phone calls, text messages, and emails using targeted human evaluation and AI-assisted review tools. By establishing practical quality scorecards, tracking conversion performance metrics, and collaborating with internal teams like Marketing, Revenue Operations, and Admissions, the manager will identify friction points, refine outreach methods, and turn data into actionable coaching for staff members.
Responsibilities
- Build and maintain quality scorecards for calls, emails, and texts to measure responsiveness, empathy, and accuracy
- Partner with admissions leadership to review performance patterns and update scripts and coaching methods
- Track inquiry-to-enrollment performance across B2C, B2B, and partner channels to understand drop-off points
- Utilize tools like HubSpot, Excel, and BI dashboards to monitor response times, stage progression, and yield
- Collaborate across departments to eliminate delays, inconsistent information, and repeat contacts in the candidate journey
- Gather and analyze feedback from candidate surveys, support trends, and reviews to enhance satisfaction
- Monitor compliance and verify the accuracy of program costs, certification details, and eligibility information
Requirements
- Experience in contact-center QA, admissions quality, customer experience, or a related service-driven field
- Demonstrated ability to evaluate communications and translate observations into constructive coaching
- Track record of improving service, response times, or conversion outcomes
- Proficiency with CRMs such as HubSpot, Excel, and reporting dashboards like Tableau or Power BI
- Hands-on background in assessing human-facing service interactions
Qualifications
- Bachelor degree in analytics, business, education, or a related field
- Strong background in higher education admissions
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the remote work policy for this role?
The source posting explicitly states that the position is remote.
What is the employment type?
The position is full-time.
What is the salary range for the Admissions Quality & Performance Manager?
The salary is not stated in the job posting.
When is the application deadline?
The application deadline is October 21st, 2026.
Sample Interview Questions
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