Remote opportunity at
Pink CallersAfter Hours CSR
Pink Callers seeks an After Hours CSR to function as the primary voice for clients during evening and weekend hours. In this remote, full-time position, the…
Career Tools
About This Role
Pink Callers seeks an After Hours CSR to function as the primary voice for clients during evening and weekend hours. In this remote, full-time position, the representative handles incoming calls, processes web leads, and books appointments through the ServiceTitan platform. The job centers on maintaining an upbeat and persuasive demeanor to secure bookings while delivering professional customer service. Daily duties involve speaking with callers in a warm and natural manner,…
Job Description
Pink Callers seeks an After Hours CSR to function as the primary voice for clients during evening and weekend hours. In this remote, full-time position, the representative handles incoming calls, processes web leads, and books appointments through the ServiceTitan platform. The job centers on maintaining an upbeat and persuasive demeanor to secure bookings while delivering professional customer service.
Daily duties involve speaking with callers in a warm and natural manner, gathering lead data, and entering it directly into client CRM systems. Representatives must adhere to specific client guidelines, follow dispatch workflows, escalate problems when necessary, and adapt their tone to project empathy and assurance. Candidates will manage call metrics, handle high contact volumes across both inbound and outbound channels, and maintain precise records.
Responsibilities
- Speak with callers in a friendly manner while gathering and entering lead data into client CRMs
- Follow account guidelines, scripted wording, scheduling steps, and dispatch protocols
- Escalate problems appropriately
- Adapt communication style to sound confident and empathetic
- Meet performance productivity targets
- Maintain control of calls while delivering customer service
- Document call results accurately and honestly
- Handle inbound and outbound phone contacts and schedule appointments
Requirements
- Minimum 2 years of experience working in a high-volume virtual call center
- Minimum 1 year of experience in a customer-facing role for HVAC, Plumbing, or Electrical contractors
- Type at least 30 words per minute with 94 percent accuracy
- Read, write, and speak fluent English
- Strong written and verbal communication skills with attention to spelling and grammar
- Handle a high volume of callers in a virtual setting
- Willingness to submit to and pass a criminal background check
- Desktop or laptop with Windows (8gb RAM) or Mac operating system
- Webcam, speakers, and a second monitor
- High-speed fiber or cable internet connection with wired ethernet connection
- Internet capability of at least 10 Mb upload and 50 Mb download speed
- Ability to plug directly into a router or modem with an ethernet cable
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting specifies that the role is remote.
What is the employment type?
This is a full-time position.
What is the salary for this role?
The posting does not specify the salary.
What are the technology requirements for this job?
Candidates must have a Windows or Mac computer, webcam, speakers, a second monitor, and high-speed fiber or cable internet with a wired ethernet connection meeting specific upload and download speeds.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.