Opportunity at
CrestaAI Strategist
Cresta seeks an AI Strategist to serve as the embedded artificial intelligence leader for clients, translating business needs and customer dialogue into measurable results through the…
Career Tools
About This Role
Cresta seeks an AI Strategist to serve as the embedded artificial intelligence leader for clients, translating business needs and customer dialogue into measurable results through the company's unified AI platform. Originating from the Stanford AI Lab, Cresta provides conversational AI agents, human agent augmentation, and conversation intelligence to major organizations such as United Airlines, Cox Communications, and Marriott. In this position, you will function as the primary commercial and analytical…
Job Description
Cresta seeks an AI Strategist to serve as the embedded artificial intelligence leader for clients, translating business needs and customer dialogue into measurable results through the company's unified AI platform. Originating from the Stanford AI Lab, Cresta provides conversational AI agents, human agent augmentation, and conversation intelligence to major organizations such as United Airlines, Cox Communications, and Marriott.
In this position, you will function as the primary commercial and analytical partner for client stakeholders across customer experience, operations, product, sales, and information technology. Rather than building AI agents from scratch, your focus centers on optimizing active deployments, piloting emerging platform features, proving business impact, and designing enterprise roadmaps. You will collaborate closely with forward-deployed engineers and forward-deployed product managers to fine-tune prompts, workflows, and configurations.
This opportunity suits analytical professionals with a commercial mindset and a strong grasp of large language model capabilities. Successful candidates bridge technical concepts and executive-level strategy, driving high-impact projects within a fast-paced environment.
Responsibilities
- Identify automation and augmentation use cases across client contact centers and operations
- Prioritize initiatives based on expected return on investment and construct business cases
- Develop and maintain enterprise AI roadmaps reflecting shifting client priorities and platform features
- Align cross-functional client stakeholders on project sequencing and success criteria
- Analyze conversation data to uncover customer friction, operational inefficiencies, and emerging trends
- Report business impact to executive leadership using metrics such as containment, handle time, conversion, customer satisfaction, and cost to serve
- Pilot emerging artificial intelligence capabilities and determine whether to scale them
- Optimize live AI agents by evaluating performance data and suggesting prompt, workflow, or configuration changes
- Coordinate deployments, milestones, and timelines alongside engineering and product teams
Requirements
- Minimum of five years of professional experience in technology consulting, strategy, product, analytics, implementation, or customer success
- Track record of building roadmaps, prioritizing by return on investment, and securing executive approval for business cases
- Strong analytical skills, including experience examining data and designing experiments like A/B tests
- Working knowledge of large language model based agents, including prompts, function calling, and retrieval-augmented generation
- Experience guiding cross-functional work and influencing senior client stakeholders
- Strong written, verbal, and presentation skills suited for communicating complex findings to executives
- Demonstrated project management abilities and a bias for action
Qualifications
- Bachelor degree in business, computer science, engineering, or a related field, or equivalent practical experience
- Familiarity with customer support and contact center operations, including metrics like average handle time, first contact resolution, and quality assurance
- Experience with conversation intelligence, speech analytics, or voice-of-customer programs
- Background in management consulting, product management, or forward-deployed roles
- Prior experience working in a startup or high-growth software-as-a-service environment
- Comfort using SQL or business intelligence tools for self-service data analysis
Core Skills
Benefits
- Comprehensive medical, dental, and vision insurance coverage
- Flexible paid time off policy
- Paid parental leave for new parents
- Retirement savings plan
- Remote work setup budget for home office creation
- Monthly wellness and communication stipend
- In-office meal program and commuter benefits for onsite personnel
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the employment type and remote status for this role?
This is a full-time, on-site position.
What is the salary range for the AI Strategist position?
The total on-target earnings range is $150,000 to $200,000 per year, which includes base pay and offers equity alongside a benefits package.
Where is the position located?
The specific job location is not stated in the source posting.
What level of experience is required?
Candidates must have at least five years of experience in technology consulting, strategy, product, analytics, implementation, or customer success roles.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.