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VCU HealthAmbulatory Access Manager - Specialty Departments - Remote
VCU Health is hiring a remote Ambulatory Access Manager for Specialty Departments to direct the strategy and operations of specialty access functions. This position focuses on…
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About This Role
VCU Health is hiring a remote Ambulatory Access Manager for Specialty Departments to direct the strategy and operations of specialty access functions. This position focuses on driving data-driven improvements in scheduling, standardizing workflows, and utilizing Epic-enabled tools to enhance patient access. The person in this role will supervise Access Optimization Specialists and Design Specialists, providing leadership, coaching, and performance oversight. The ideal candidate has a strong background in healthcare operations…
Job Description
VCU Health is hiring a remote Ambulatory Access Manager for Specialty Departments to direct the strategy and operations of specialty access functions. This position focuses on driving data-driven improvements in scheduling, standardizing workflows, and utilizing Epic-enabled tools to enhance patient access. The person in this role will supervise Access Optimization Specialists and Design Specialists, providing leadership, coaching, and performance oversight. The ideal candidate has a strong background in healthcare operations and a history of leading teams and managing workflow redesign initiatives.
Key responsibilities include collaborating with clinical and enterprise leaders to remove barriers, assessing specialty department needs, and ensuring alignment with organizational access standards. The manager will oversee service level achievement and workload distribution, as well as lead change management efforts to support electronic health record scheduling functionalities like self-scheduling and provider templating. This position requires working within specific approved states of permanent residence.
Responsibilities
- Manage and supervise Access Optimization Specialists and Design Specialists by handling performance, coaching, and task allocation.
- Improve specialty department workflows by designing schedules and configuring electronic health records for operational standardization.
- Partner with clinical and enterprise leaders to evaluate requirements, eliminate obstacles, and align with access goals.
- Track metrics related to service levels and workloads to ensure adherence to enterprise standards.
- Oversee process redesign initiatives and guide stakeholder adoption during system updates.
- Enhance electronic health record scheduling capabilities including self-scheduling, decision-tree logic, and provider templating.
- Provide consultations to departments regarding specialty-specific access standards and operational challenges.
- Create and maintain standard operating procedures, role guides, and documentation for onboarding and training.
Requirements
- Minimum of five years of experience working in healthcare operations with knowledge of Epic scheduling tools and workflows.
- Minimum of three years of direct management experience within a technical or operational setting.
- Must permanently reside in Alabama, Arkansas, Florida, Georgia, Kentucky, Kansas, Maryland, Michigan, Mississippi, Missouri, North Carolina, Ohio, South Carolina, Tennessee, Texas, Virginia, or West Virginia.
Qualifications
- Bachelor's degree in Finance, Business, Health Information Management, or a related discipline.
- Master's degree such as an MBA, MHA, or MPH is preferred.
- A combination of relevant education and professional experience may be considered in place of a degree.
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary range for the Ambulatory Access Manager role?
The compensation ranges from $83,096.00 to $128,772.80 per year, with actual offers determined by qualifications, credentials, and relevant experience.
Where must I reside to be eligible for this remote position?
Candidates must permanently reside in one of the following states: Alabama, Arkansas, Florida, Georgia, Kansas, Kentucky, Maryland, Michigan, Mississippi, Missouri, North Carolina, Ohio, South Carolina, Tennessee, Texas, Virginia, or West Virginia.
What education is required for this job?
A bachelor's degree in Business, Finance, Health Information Management, or a related field is required, though a combination of education and experience can be considered in lieu of a degree. A master's degree is preferred.
How much experience is needed?
Applicants must have at least five years of experience in healthcare operations along with familiarity in Epic scheduling workflows, plus a minimum of three years of direct management experience.
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