Remote opportunity at
Foresters FinancialAnnuity Operations Administrator
Foresters Financial is hiring an Annuity Operations Administrator to manage investments, retirement objectives, and customer service needs for US producers and clients. This remote, full-time position…
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About This Role
Foresters Financial is hiring an Annuity Operations Administrator to manage investments, retirement objectives, and customer service needs for US producers and clients. This remote, full-time position involves processing both financial and non-financial transactions throughout the complete lifecycle of an annuity contract, ranging from initial setup to final termination. The person in this role will handle requests via email, phone, and live chat, while verifying legal and contractual compliance across corporate…
Job Description
Foresters Financial is hiring an Annuity Operations Administrator to manage investments, retirement objectives, and customer service needs for US producers and clients. This remote, full-time position involves processing both financial and non-financial transactions throughout the complete lifecycle of an annuity contract, ranging from initial setup to final termination.
The person in this role will handle requests via email, phone, and live chat, while verifying legal and contractual compliance across corporate and legislative regulations. Responsibilities include updating taxation systems, maintaining accounts payable records for payout annuities, managing valuation spreadsheets, and preparing standard operating procedure documentation. Candidates will also support strategic initiatives, participate in anti-money laundering and Know Your Customer procedures, and assist colleagues during peak periods or absences.
Working hours for this position are 9:00 AM to 5:00 Eastern Time, with potential requirements for periodic weekend shifts and statutory holidays based on business needs.
Responsibilities
- Administer and process financial and non-financial transactions including applications, 1035 exchanges, transfers, disbursements, and maturity notices
- Deliver service and support to customers and producers through email, phone, and live chat channels
- Review paperwork to verify that legal and regulatory standards are fulfilled before executing requests
- Maintain accurate records in the Accounts Payable System for payout annuity withdrawals and payments
- Update taxation records, valuation databases, and settlement option files
- Perform necessary calculations such as withholding tax, tax gains, and cash values
- Create and update standard operating procedure documentation for annuities
- Contribute to project initiatives and help identify and mitigate operational risks including AML and KYC compliance
Requirements
- Possess two to three years of relevant experience in the financial services sector
- Demonstrate technical aptitude for understanding annuity products
- Communicate effectively with strong verbal and written skills
- Manage daily workflows to meet deadlines with accountability
- Work independently and collaborate within a team setting
- Solve problems, de-escalate issues, and resolve conflicts
- Utilize Microsoft Office products, particularly Excel
- Work operational hours of 9:00 AM to 5:00 PM Eastern Time with flexibility for periodic weekends and holidays
Qualifications
- University degree or college diploma in financial services
- LOMA AAPA designation, Certificate in Retirement Essentials, or FLMI designation
- Bilingual fluency in Spanish
- In-depth knowledge of US annuities practices, products, rules, and regulations
- Comprehensive knowledge of state legislation including taxation
- Familiarity with CRM and AWS Amazon Connect
Core Skills
Benefits
- Discretionary variable incentive plan subject to individual and company performance for eligible employees
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the source posting explicitly states that the role is remote.
What are the working hours for this role?
The operational hours are 9:00 AM to 5:00 PM Eastern Time, with flexibility for periodic weekend shifts and statutory holidays sometimes required.
What salary does this position offer?
The salary is not stated in the posting, though eligible employees may participate in a discretionary variable incentive plan.
What level of experience is required?
Candidates must have two to three years of relevant experience within the financial services industry.
Sample Interview Questions
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