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WiseAPI Integration Support Engineer
Wise seeks an API Integration Support Engineer for its Integration Success Team in Austin. This on-site role operates within a global 24/5 team across Austin, Tallinn,…
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About This Role
Wise seeks an API Integration Support Engineer for its Integration Success Team in Austin. This on-site role operates within a global 24/5 team across Austin, Tallinn, and Singapore to support enterprise partners using the Wise Platform in North America. The position involves troubleshooting multi-channel technical inquiries, serving as a first responder for major system outages, and analyzing REST APIs to resolve partner issues. This role suits technical professionals experienced in…
Job Description
Wise seeks an API Integration Support Engineer for its Integration Success Team in Austin. This on-site role operates within a global 24/5 team across Austin, Tallinn, and Singapore to support enterprise partners using the Wise Platform in North America. The position involves troubleshooting multi-channel technical inquiries, serving as a first responder for major system outages, and analyzing REST APIs to resolve partner issues.
This role suits technical professionals experienced in debugging production environments and communicating complex issues to various stakeholders. Wise builds international financial services and values diversity, equity, and inclusion across its global workforce.
Responsibilities
- Assist enterprise API customers via email, chat, phone, and video conferencing to resolve critical real-time problems
- Test and debug REST APIs independently, read system logs, and run database queries to identify issue origins
- Respond to major technical incidents as a first responder while coordinating with global engineering and commercial departments
- Identify trends in partner problems and share data with product and engineering teams to enhance the platform
- Partner with global groups to maintain a smooth integration experience and quality assistance
Requirements
- Two to three years of relevant technical support background involving hands-on REST API troubleshooting and production system maintenance
- Knowledge of REST APIs encompassing testing, debugging, and parsing requests, responses, and error codes
- Familiarity with JSON, web authentication protocols, and API documentation
- Background utilizing IDEs and version control utilities to research technical bugs
- Capacity to manage production incidents, rank issues by priority, and partner with Engineering divisions toward resolution
- Communication abilities to articulate complex technical concepts to technical and non-technical audiences
Qualifications
- Experience using command-line tools like Bash or Zsh
- Familiarity with monitoring and log analysis utilities such as Grafana or Kibana
- Background supporting microservices-based applications
- Experience working in fintech, payments, or enterprise technical support sectors
- Basic programming capability in languages such as JavaScript or Python
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and work arrangement for this role?
This position is located in Austin and is on-site.
What experience is required to apply?
Candidates must have two to three years of relevant technical support experience, including hands-on troubleshooting of REST APIs and supporting production systems.
Does the posting specify the salary?
No, the salary is not specified in the job posting.
Sample Interview Questions
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