Hybrid opportunity at
SGSApplication Support Lead (Level 2)
This full-time hybrid leadership role based in Alabang, Muntinlupa, runs the Level 2 application support team for business-critical applications. The lead handles major incidents and service…
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About This Role
This full-time hybrid leadership role based in Alabang, Muntinlupa, runs the Level 2 application support team for business-critical applications. The lead handles major incidents and service requests, coordinates with Level 1 and Level 3 teams, and drives service stability through monitoring and root cause work. The role also mentors analysts and reports on SLA and service metrics.
Job Description
This full-time hybrid leadership role based in Alabang, Muntinlupa, runs the Level 2 application support team for business-critical applications. The lead handles major incidents and service requests, coordinates with Level 1 and Level 3 teams, and drives service stability through monitoring and root cause work. The role also mentors analysts and reports on SLA and service metrics.
Responsibilities
- Act as the primary escalation point for Level 2 issues and lead major incident bridge calls.
- Monitor application health, logs, batch jobs, APIs and integrations to keep availability high.
- Lead and mentor L2 analysts, allocate workload and manage shift schedules.
- Support releases, validate rollback plans and keep troubleshooting guides and known error records current.
Requirements
- Six to ten years of experience in application or production support.
- At least two years in an L2 support or team lead role.
- Knowledge of incidents, problems and service requests, batch job monitoring, and REST or SOAP services.
Qualifications
- Familiarity with AWS or Azure cloud platforms is a plus.
- Experience working to SLA-driven targets with enterprise or customer-facing applications.
- Strong leadership, prioritization and stakeholder communication skills.
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this role remote or onsite?
The posting lists the role as hybrid, based in Alabang, Muntinlupa, with about two office days per week on average.
What experience is required?
Six to ten years of application or production support experience is required, including at least two years in an L2 or team lead role.
Does the posting specify a salary?
The posting does not specify a salary or compensation range.
Sample Interview Questions
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