Opportunity at
SGSApplication support (Level 2)
This full-time on-site support role at SGS in the Philippines provides advanced second-level support for business applications after issues are escalated from Level 1. The analyst…
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About This Role
This full-time on-site support role at SGS in the Philippines provides advanced second-level support for business applications after issues are escalated from Level 1. The analyst investigates complex incidents, performs root cause analysis and works with development teams on fixes. The role also supports releases, updates documentation and keeps business users informed.
Job Description
This full-time on-site support role at SGS in the Philippines provides advanced second-level support for business applications after issues are escalated from Level 1. The analyst investigates complex incidents, performs root cause analysis and works with development teams on fixes. The role also supports releases, updates documentation and keeps business users informed.
Responsibilities
- Investigate and resolve complex application issues escalated from Level 1 support.
- Perform root cause analysis on recurring incidents and document solutions in the knowledge base.
- Monitor application performance and availability and replicate issues in test environments.
- Escalate code defects to developers, validate fixes in staging and support releases and rollbacks.
Requirements
- Two to five years of experience in application support, technical support or IT operations.
- Experience troubleshooting enterprise applications.
- Ability to analyze logs, database queries and system alerts.
Qualifications
- Experience with ServiceNow and Azure DevOps ticketing tools is listed as commonly used.
- Strong analytical thinking, attention to detail and communication skills.
- Ability to explain technical issues in plain language to business users.
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this role remote or onsite?
The posting lists the role as on-site in the Philippines.
What experience is required?
Two to five years of experience in application support, technical support or IT operations is required.
Does the posting specify a salary?
The posting does not specify a salary or compensation range.
Sample Interview Questions
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