Remote opportunity at
RoadieAssociate Billing Specialist
Roadie, which is part of UPS, runs a logistics and delivery platform for retail businesses. The company says it covers 97% of American households, spanning over…
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About This Role
Roadie, which is part of UPS, runs a logistics and delivery platform for retail businesses. The company says it covers 97% of American households, spanning over 30,000 zip codes, and relies on over 310,000 independent drivers nationally. Services include local same-day delivery, bulky item handling, and shipping from stores or distribution centers to the door. This full-time remote Associate Billing Specialist prepares, reviews and processes customer invoices for accuracy and…
Job Description
Roadie, which is part of UPS, runs a logistics and delivery platform for retail businesses. The company says it covers 97% of American households, spanning over 30,000 zip codes, and relies on over 310,000 independent drivers nationally. Services include local same-day delivery, bulky item handling, and shipping from stores or distribution centers to the door.
This full-time remote Associate Billing Specialist prepares, reviews and processes customer invoices for accuracy and timely payment. The role keeps billing records organized. Colleagues in Sales and Support, along with Finance and Operations, are the people this role coordinates with when questions or discrepancies come up.
The job fits a person who likes handling figures and problem solving and who wants to grow in billing and finance. The posting invites suggestions for better billing tools and workflows, and asks that work follow established procedures and company policies.
Responsibilities
- Prepare and check customer invoices so they are accurate and complete.
- Investigate billing mismatches and customer queries, resolving routine issues and escalating complex ones.
- Coordinate with the Sales team, the Support team, Finance and Operations on billing questions and the customer experience.
- Compare customer charges with contract rates and payment terms, working under guidance.
- Scan billing data for discrepancies and fix errors when they are found.
- Answer routine billing questions and help settle disputes.
- Keep billing records and supporting documents organized and accurate.
- Process approved credits, adjustments and refunds according to set procedures.
- Support receivables work: sending payment reminders and following up on past-due balances.
- Work within the billing steps, policies and rules that apply to the role.
- Suggest better tools, processes and workflows for daily billing work.
Requirements
- One year or more in billing, accounting, finance, support or a similar role; coursework and internships also count
- Careful work with numbers and data, with strong attention to detail
- Practical familiarity with Excel or Google Sheets, covering simple formulas, sorting and filtering
- Clear communication and a collaborative approach with customers and internal teams
- Good organization, able to juggle several tasks against deadlines
- Curious, solution-minded, and open to learning quickly in a busy setting
- Authorized to work for any US employer; visa sponsorship is not offered
Qualifications
- Experience with billing or ERP software is a plus
Core Skills
Benefits
- Competitive compensation packages
- Health insurance premiums fully covered for the employee
- 401k with company match
- Help with tuition and with paying down student loans
- Flexible schedule and unlimited paid time off
- One three-day weekend every month
- Monthly stipend for working from home
- Technology needed for the job is provided
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is the role remote?
Yes, the posting lists it as remote. It is a full-time position.
Does Roadie sponsor visas?
No. Per the posting, sponsorship of visas is not offered, so candidates need existing US work authorization.
How much experience is needed?
The posting asks for at least one year of prior work in billing or a closely related area such as accounting, finance or support. Coursework and internships are also considered alongside work history.
What is the pay?
The posting does not specify a salary, though it describes competitive compensation packages.
Sample Interview Questions
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