Associate Customer Success Manager (UK Remote)

Turnitin, a long-established education company whose products include Feedback Studio, Clarity, Gradescope and iThenticate, is hiring an Associate Customer Success Manager focused on Spanish and French-speaking accounts. The title marks it as a UK remote role. The company describes a remote-first culture and serves more than 16,000 institutions across 185-plus countries.

The associate looks after a set of higher education customers in Spain and France, aiming to help them extract full value from the software and adopt more of the portfolio. Work includes preparing account plans, presenting business reviews, and developing relationships at every level, from deans and chancellors to individual lecturers. The role works to grow usage, lift satisfaction, protect renewals and secure lasting results, identifies cross-sell, upsell and renewal chances, and uses engagement data to surface risks and growth. The associate works with colleagues across sales, product, marketing and solutions, passes customer feedback to product teams, builds advocates and referrals, and keeps CRM records current.

The posting seeks one to two years of work in client success, account handling or another client-facing role, ideally in SaaS, EdTech or education. Fluency in English, Spanish and French is essential. Skill at relationship building, speaking, slide presentations and deal talks is needed, along with an organized, data-minded approach. Familiarity with CRM or success platforms such as Salesforce helps, as does grounding in edtech and the pressures institutions face around teaching, learning and academic honesty. Candidates who show potential to hit retention, upsell and satisfaction goals are encouraged to apply.

Benefits described include a remote-first setup, health care coverage, education reimbursement, paid vacation, self-care days, public holidays, two founder days, paid volunteer time, a charitable match, wellness or home office reimbursement, mental health platform access, parental leave, and a retirement plan with employer contribution. Several items depend on country. No salary is stated.