Remote opportunity at
Silverback StrategiesAssociate Director, Client Services
Silverback Strategies is hiring a full-time Associate Director, Client Services to lead strategic relationships for a portfolio of key accounts. Recognized as a top workplace by…
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About This Role
Silverback Strategies is hiring a full-time Associate Director, Client Services to lead strategic relationships for a portfolio of key accounts. Recognized as a top workplace by Ad Age and Inc. Magazine, the agency operates as a fully remote team across the continental United States. This position offers an annual salary range of $120,000 to $160,000 along with bonuses and benefits. The person in this role will act as a trusted…
Job Description
Silverback Strategies is hiring a full-time Associate Director, Client Services to lead strategic relationships for a portfolio of key accounts. Recognized as a top workplace by Ad Age and Inc. Magazine, the agency operates as a fully remote team across the continental United States. This position offers an annual salary range of $120,000 to $160,000 along with bonuses and benefits.
The person in this role will act as a trusted advisor and strategic guide, managing client health from inception to renewal. This is not a tactical execution position; instead, the Associate Director interprets data from platforms like Google Ads, Meta Ads, Google Analytics, and customer relationship management systems to demonstrate how marketing performance influences business results. The individual collaborates closely with internal paid media, search engine optimization, measurement, and creative departments to align client goals with profitability targets.
Ideal candidates possess extensive agency experience and strong deductive reasoning abilities. The position suits strategic leaders who excel at holistic thinking, navigate ambiguous situations effectively, and maintain a solution-oriented mindset during challenging moments.
Responsibilities
- Develop overarching marketing plans that connect client performance data to broader business goals
- Analyze and triangulate metrics across Google Ads, Meta Ads, Google Analytics, and client customer relationship management platforms
- Monitor client feedback to proactively spot and mitigate churn risks
- Drive portfolio retention, revenue expansion, and strategic cross-selling in partnership with the sales team
- Collaborate with delivery teams to establish three-month rolling plans balancing performance targets with delivery margins
- Identify internal process improvements to increase client value and eliminate operational waste
- Publish a weekly news insight and viewpoint to keep teams and clients updated on marketing trends
- Transform successful client outcomes into formal case studies for marketing initiatives
Requirements
- Minimum of seven years of experience in client services, account management, or client strategy
- At least four years of experience working within a digital or performance marketing agency
- Familiarity with reporting metrics from Google Ads, Meta Ads, Google Analytics, and customer relationship management tools
Core Skills
Benefits
- Unlimited paid time off
- Comprehensive health, dental, and vision insurance coverage
- Twelve weeks of paid parental leave
- Summer Fridays
- Company-matched 401(k) retirement plan
- Company-paid ClassPass membership
- Virtual team events and regular social gatherings
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, Silverback Strategies is a fully remote agency with employees based across the continental United States.
What is the salary range for the Associate Director, Client Services role?
The salary band ranges from $120,000 to $160,000 per year, accompanied by bonuses and benefits.
What background is required to apply?
Applicants must have at least seven years of client services, account management, or client strategy experience, including a minimum of four years at a digital or performance marketing agency.
What benefits and perks are included?
Benefits include unlimited paid time off, comprehensive health, dental, and vision plans, a 401(k) with employer match, twelve weeks of paid parental leave, summer Fridays, a company-paid ClassPass membership, and virtual team events.
Sample Interview Questions
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