Remote opportunity at
Silverback StrategiesAssociate Director, Client Services (Remote)
Silverback Strategies is hiring a remote Associate Director, Client Services to lead strategic relationships for key accounts. Recognized as a top workplace by AdAge and Inc…
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About This Role
Silverback Strategies is hiring a remote Associate Director, Client Services to lead strategic relationships for key accounts. Recognized as a top workplace by AdAge and Inc Magazine, the agency offers an environment where high performers can drive meaningful impact. This leadership position acts as a trusted advisor and strategic lead for major client accounts. The person in this role will oversee the complete health of assigned accounts, bridging the gap…
Job Description
Silverback Strategies is hiring a remote Associate Director, Client Services to lead strategic relationships for key accounts. Recognized as a top workplace by AdAge and Inc Magazine, the agency offers an environment where high performers can drive meaningful impact. This leadership position acts as a trusted advisor and strategic lead for major client accounts.
The person in this role will oversee the complete health of assigned accounts, bridging the gap between marketing metrics and business outcomes. Duties involve analyzing campaign data across Google Ads, Meta Ads, Google Analytics, and CRMs, spotting potential churn risks early, and uncovering expansion opportunities. Collaboration with paid media, SEO, measurement, and creative departments is central to the position, ensuring performance data is translated into clear narratives for clients. This is not a tactical execution role, but requires a strong grasp of digital marketing platforms to manage delivery margins and guide clients through industry changes.
Ideal candidates possess extensive digital agency experience, strong deductive reasoning abilities, and a resilient, solutions-oriented mindset. The salary range is USD 120,000 to 160,000 per year, accompanied by a comprehensive benefits package.
Responsibilities
- Develop cross-functional marketing strategies aligned with client business goals by analyzing performance data
- Examine paid media metrics across Google Ads, Meta Ads, Google Analytics, and client CRMs
- Monitor client feedback and address satisfaction issues proactively to mitigate churn risk
- Identify upsell and cross-sell opportunities while leading retention and revenue growth for the portfolio
- Collaborate with delivery teams to establish three-month rolling plans balancing client goals and margin targets
- Propose process enhancements to elevate client value and operational efficiency
- Keep pace with industry shifts to help clients navigate changes and create case studies from successful outcomes
- Contribute weekly news insights and perspectives to support internal teams and clients
Requirements
- At least 7 years of experience in client services, account management, or client strategy
- Minimum of 4 years of previous experience at a digital or performance marketing agency
- Familiarity with reporting metrics from Google Ads, Meta Ads, Google Analytics, and CRM platforms
Core Skills
Benefits
- Unlimited paid time off
- Comprehensive health, dental, and vision insurance plans
- 12 weeks of paid parental leave
- Company-paid ClassPass membership
- Summer Fridays
- 401(k) plan with employer match
- Virtual team events
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is a fully remote role with employees working across the continental United States.
What is the salary range for this role?
The salary band is USD 120,000 to 160,000 per year, which includes a bonus and benefits.
What experience is required to apply?
Applicants must have at least 7 years of experience in client services, account management, or client strategy, including a minimum of 4 years at a digital or performance marketing agency.
What benefits are provided?
Benefits include unlimited PTO, comprehensive health, dental, and vision plans, 12 weeks of paid parental leave, a company-paid ClassPass membership, summer Fridays, and a 401(k) with employer match.
Sample Interview Questions
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