Remote opportunity at
ManulifeAssociate Manager, CAF LTD
Manulife is hiring a full-time Associate Manager for its CAF LTD team in Canada, a remote position that the posting describes as an existing vacancy. The…
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About This Role
Manulife is hiring a full-time Associate Manager for its CAF LTD team in Canada, a remote position that the posting describes as an existing vacancy. The team supports former service members who were medically discharged from the Canadian Armed Forces. Many of these members have complex health conditions and are working toward civilian life, which may include finding civilian employment. The Associate Manager leads a long-term disability team under the…
Job Description
Manulife is hiring a full-time Associate Manager for its CAF LTD team in Canada, a remote position that the posting describes as an existing vacancy. The team supports former service members who were medically discharged from the Canadian Armed Forces. Many of these members have complex health conditions and are working toward civilian life, which may include finding civilian employment.
The Associate Manager leads a long-term disability team under the CAF LTD plan and answers to the manager overseeing CAF LTD and the SISIP Life Insurance unit. The role oversees workflow, handles performance management and hiring, and makes sure disability management methods are used correctly. It also provides technical guidance on difficult claims, runs quality audits that highlight strengths and gaps, and coaches case managers toward the best outcomes for clients. The manager builds working relationships with plan members, case managers and partners inside and outside the company, and pushes the business toward service targets.
The posting asks for at least two to three years of supervisory experience and a solid technical grasp of group disability claim decisions, insurance products and case handling. Medical terminology knowledge, experience with training and developing staff, and strong leadership are needed. Because the job is bilingual, excellent written and spoken English and French are required.
The posted base salary is $65,850 to $109,750 CAD, with actual pay depending on local market conditions, location and qualifications. Eligible staff may also join incentive programs.
Responsibilities
- Oversee workflow, carry out performance reviews and recruit staff
- Confirm disability management practices are applied properly
- Advise on complex claims issues
- Lead quality reviews that identify strengths and improvement areas
- Coach case managers toward the most favorable results for clients
- Develop working relationships with plan members, case managers and partners
- Push forward business and service results
Requirements
- Minimum two to three years of supervisory experience
- Technical grounding in group disability claim decisions, insurance products and case handling
- Knowledge of medical terminology
- Experience with technical instruction and staff development
- Exceptional leadership ability
- Proven teamwork in a fast-moving, results-focused setting with several teams
- Excellent communication in English and French
- Strong problem-solving, analysis and decision-making
Qualifications
- Post-secondary training in a health sciences field
- Three to four years managing health recovery absences
- Familiarity with Manulife's LTD case handling and CAF LTD claims
- Previous group disability claims background
- Relevant insurance industry coursework
- PC proficiency in Word, Excel and Outlook
Core Skills
Benefits
- Health, dental, mental health and vision coverage
- Short-term and long-term disability cover, life and AD&D insurance
- Adoption or surrogacy support, wellness benefits, and employee and family assistance programs
- Pension plus a worldwide share-ownership scheme that includes employer matching
- Canadian paid time off: holidays, vacation, personal days and sick days, along with statutory leaves
- Incentive pay tied to business and individual results
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is the CAF LTD Associate Manager role remote?
Yes. The posting lists a remote working arrangement for this full-time role in Canada.
What salary range is listed?
The posting lists a base salary between $65,850 and $109,750 CAD. Actual pay varies with market conditions, location and qualifications.
Is French required?
Yes. The role is bilingual, and excellent written and spoken English and French are required.
What supervisory experience is needed?
The posting asks for a minimum of two to three years of supervisory experience.
Is this a new position?
The posting says it is an existing vacancy.
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