Remote opportunity at
GitLabAssociate Renewals Manager, SMB
GitLab seeks an individual-contributor Associate Renewals Manager, SMB to join their all-remote team. As an intelligent orchestration platform for DevSecOps, GitLab serves over 50 million registered…
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About This Role
GitLab seeks an individual-contributor Associate Renewals Manager, SMB to join their all-remote team. As an intelligent orchestration platform for DevSecOps, GitLab serves over 50 million registered users and more than half of the Fortune 100 to help organizations ship secure software more rapidly. This tactical, individual-contributor position operates under the general direction of senior team members and managers, focusing on precise execution rather than strategic planning. This role suits a…
Job Description
GitLab seeks an individual-contributor Associate Renewals Manager, SMB to join their all-remote team. As an intelligent orchestration platform for DevSecOps, GitLab serves over 50 million registered users and more than half of the Fortune 100 to help organizations ship secure software more rapidly. This tactical, individual-contributor position operates under the general direction of senior team members and managers, focusing on precise execution rather than strategic planning.
This role suits a candidate with strong organizational skills who is comfortable handling multiple customer accounts simultaneously. The professional will monitor assigned renewals, engage in consultative client conversations, spot upsell opportunities, and prepare accurate order documentation. Team members are expected to incorporate artificial intelligence into daily workflows as a productivity tool.
GitLab operates as an equal opportunity employer committed to a merit-based workplace. Personnel collaborate across regions in an asynchronous environment to secure recurring revenue, reduce churn risk, and expand platform adoption.
Responsibilities
- Manage a designated portfolio of accounts to track renewal dates and drive timely closures
- Conduct consultative discussions with clients regarding product usage and future objectives
- Identify expansion possibilities such as added seats, tiers, or modules during client chats
- Uncover new use cases and unmet client needs by connecting them to unused GitLab capabilities
- Produce and deliver renewal quotations, order forms, and paperwork accurately and punctually
- Review usage trends, contract terms, and pricing to analyze moderately complex renewal situations
- Escalate unusual account factors to senior staff or managers and assist in risk mitigation
- Clarify renewal terms and related issues for customers and internal teams to build alignment
- Partner with Sales, Customer Success, and Finance to solve blockers and encourage expansions
- Communicate transparently with stakeholders while following internal communication frameworks
- Keep CRM and renewals databases updated accurately for forecasting and reporting purposes
- Prioritize daily tasks based on guidance from senior colleagues to achieve quality results
Requirements
- Ability to independently execute basic renewal procedures
- Familiarity with advanced scenarios including multi-year contracts or upsell-attached renewals
- Attention to detail and organizational abilities for managing multiple accounts at once
- Clear written and verbal communication skills
- Capacity to follow defined processes and flag exceptions properly
- Collaborative mindset with openness to feedback and coaching
- Willingness to travel for events, offsites, and customer meetings
Qualifications
- Developing understanding of GitLab operating methods, values, and culture
- Awareness of remote work best practices
- Growth mindset and sense of ownership focused on proactive learning
Core Skills
Benefits
- Flexible paid time off
- Team member resource groups
- Equity compensation and employee stock purchase plan
- Growth and development fund
- Parental leave
- Home office support
- Incentive pay targeted up to 100 percent of base salary for sales positions
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this job remote?
Yes, GitLab roles are remote, though some positions may have specific location-based eligibility requirements.
What is the salary range for this position?
The United States base salary range is between $53,760 and $105,000 per year, and sales roles are also eligible for incentive pay targeted at up to 100 percent of the offered base salary.
What type of role is this?
This is a full-time, individual-contributor, and tactical role focusing on timely execution rather than strategic decision-making.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.