Remote opportunity at
ZwiftAssociate Specialist- Community Support
Zwift is recruiting an Associate Specialist for Community Support. The role is remote and open to candidates in eligible UK locations. The listing is marked as…
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About This Role
Zwift is recruiting an Associate Specialist for Community Support. The role is remote and open to candidates in eligible UK locations. The listing is marked as full-time. This is a highly autonomous frontline position for complex troubleshooting. The specialist takes ownership of customer issues and guides each customer to a working solution. Communication must be adjusted to suit each person, and each contact should leave the customer with a clear,…
Job Description
Zwift is recruiting an Associate Specialist for Community Support. The role is remote and open to candidates in eligible UK locations. The listing is marked as full-time.
This is a highly autonomous frontline position for complex troubleshooting. The specialist takes ownership of customer issues and guides each customer to a working solution. Communication must be adjusted to suit each person, and each contact should leave the customer with a clear, low-effort experience.
Beyond casework, the specialist would spot recurring issues and trends, then propose process or product changes for Community Support staff. The role also involves serving as a go-to reference on policies, subscriptions, hardware compatibility, and Zwift software. The specialist would work with Community Support colleagues and outsourced partners (BPO) to strengthen frontline staff capabilities.
Applicants should have a record of resolving complex customer cases and strong grounding in bicycles and cycling equipment. The ability to explain technical detail in practical terms for customers at any experience level is expected, along with a friendly, professional writing style and high emotional intelligence. The posting asks for someone who can act on their own in a quick-moving, changing setting.
Experience with the Zwift platform, indoor cycling or training platforms, support across email, chat, phone, and forums, and work alongside outsourced support teams are listed as bonuses. The posting says a resume is sufficient, and a cover letter is optional.
Responsibilities
- Own complex troubleshooting contacts from first contact through to a solution
- Model strong results against support KPIs for quality and efficiency
- Spot recurring issues and propose process or product changes
- Be the go-to reference on policies, subscriptions, hardware compatibility, and Zwift software
- Work with Community Support teams and BPO partners to build frontline skills
Requirements
- Proven experience resolving complex customer cases
- Clear, adaptable written communication with a friendly, professional tone
- Thorough understanding of bicycles and cycling equipment
- Strong emotional intelligence and a customer-oriented outlook
- Comfort acting on one's own in a quick-moving, changing setting
Qualifications
- Experience with the Zwift platform (bonus)
- Experience with indoor cycling or training platforms (bonus)
- Experience handling customer cases across email, chat, phone, and forums (bonus)
- Previous role working alongside BPO or outsourced customer service teams (bonus)
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is the Associate Specialist job located?
The role is remote and open to candidates in eligible UK locations.
What experience is needed?
The posting asks for proven experience resolving complex customer cases, plus a solid understanding of bicycles and cycling gear.
How should I apply?
The posting says a resume is enough, and a cover letter is optional for candidates who want to add one.
What is the salary?
The posting does not specify a salary or benefits.
Sample Interview Questions
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