Remote opportunity at
Strive HealthAssociate, Support
Strive Health is currently hiring a full-time Associate, Support to work remotely. Strive Health focuses on transforming chronic condition care by identifying health risks early, coordinating…
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About This Role
Strive Health is currently hiring a full-time Associate, Support to work remotely. Strive Health focuses on transforming chronic condition care by identifying health risks early, coordinating patient care, and reducing emergency medical visits. This remote position involves managing technical support requests and helping internal teams with various systems. The person in this role will take complete ownership of complex technical support requests from initial triage until final resolution. Responsibilities include…
Job Description
Strive Health is currently hiring a full-time Associate, Support to work remotely. Strive Health focuses on transforming chronic condition care by identifying health risks early, coordinating patient care, and reducing emergency medical visits. This remote position involves managing technical support requests and helping internal teams with various systems.
The person in this role will take complete ownership of complex technical support requests from initial triage until final resolution. Responsibilities include managing ticket data, addressing hardware and software issues, maintaining support workflows, and conducting root-cause analysis to fix recurring problems. This position suits individuals who can collaborate across different teams and proactively look for process enhancements.
Strive Health operates as an equal opportunity employer and maintains a drug-free workplace. The organization cannot offer work visa sponsorship for this job opening.
Responsibilities
- Manage and resolve complex support tickets and incidents from initial triage to closure using Freshservice
- Track and maintain precise ticket data while meeting service level agreements
- Act as an escalation contact for troubleshooting hardware, software, identity management, and telephony tools
- Design and update workflows, forms, and automations within Freshservice
- Conduct root-cause analysis and build documentation to resolve recurring technical issues
Requirements
- Possess a high school diploma or a GED equivalent
- Have at least two years of combined relevant work experience, education, or certification
- Maintain internet connection speeds of at least 3.8Mbps download and 3.0Mbps upload
- Have reliable transportation, a valid driver's license, and the ability to travel regionally and on-site as required by business needs
Qualifications
- Hold an associate or bachelor degree in computer science, information technology, or a related discipline
- Background supporting Windows and macOS endpoints in a cloud-first enterprise setting
- Familiarity with Microsoft 365, Entra ID, Intune, Freshservice, and Genesys telephony
- Competency in PowerShell, Azure Automation, or other scripting languages
- Background working in a regulated industry or rapidly changing healthcare sector
Core Skills
Benefits
- Hybrid-remote flexibility with the requirement to fulfill in-person duties at offices, clinics, or home visits
- Medical, dental, and vision insurance coverage
- Employer-paid and voluntary life and disability insurance
- Employee assistance programs along with health and flexible spending accounts
- Performance-based annual bonus program with a 5% target
- 401(k) retirement plan featuring an employer match
- Paid time off including holidays, vacation, sick leave, and specific birthgiving, bonding, sabbatical, and living donor leaves
- Access to family forming services through Maven Maternity
- Annual professional development stipend alongside physical wellness and mental health support
Frequently Asked Questions
Is this job remote?
Yes, this is a remote position with hybrid flexibility that may require occasional travel on-site, to clinics, to offices, or for patient home visits.
What is the salary range for the Associate, Support role?
The annual salary range is $66,500 to $77,000, and the position is also eligible for a target annual bonus of 5%.
What education or experience is required?
Candidates must have a high school diploma or GED equivalent, alongside at least two years of combined related work experience, education, or certification.
Does Strive Health provide visa sponsorship?
No, Strive Health is unable to provide work visa sponsorship for this position at this time.
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