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Hybrid opportunity at
MongoDBAssociate Technical Services Engineer II (Cloud)
MongoDB is seeking an Associate Technical Services Engineer II (Cloud) to join its team on a hybrid basis. This role is based in Dublin. The selected…
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About this role
Associate Technical Services Engineer II (Cloud) at MongoDB is a full-time role. Work arrangement: Hybrid. Location: Not specified. No salary is shown in this listing. It was posted on Oct 1, 2026. This listing is paused and not taking applications at the moment.
Job Description
MongoDB is seeking an Associate Technical Services Engineer II (Cloud) to join its team on a hybrid basis. This role is based in Dublin. The selected professional will advise clients and resolve intricate technical challenges across the entire MongoDB platform, which encompasses database servers, drivers, cloud environments, Atlas, and Cloud Manager. The position suits individuals who possess a passion for client success, strong analytical instincts, and a collaborative mindset.
The company provides a unified, globally distributed data platform designed to help organizations modernize operations, implement artificial intelligence, and run cloud-native workloads across platforms like AWS, Google Cloud, and Microsoft Azure. Serving more than 67,000 customers worldwide, MongoDB empowers development teams to innovate rapidly. Support professionals at the organization frequently collaborate with major clients to address questions related to system architecture, performance optimization, data recovery, and security best practices. Additionally, engineers advocate for client needs with internal product development units and participate in software development tasks for internal diagnostics tools.
Because the support division operates continuously around the clock, team members occasionally volunteer for coverage outside standard working hours during regional holidays or offsite events, which are typically scheduled well in advance. Qualified candidates will find a workplace that values employee wellbeing through supportive culture initiatives, parental leave, and fertility assistance.
Responsibilities
- Partner with major clients to diagnose and resolve complex issues concerning system architecture, performance, recovery, and security
- Serve as an expert resource on best practices for operating MongoDB at scale
- Advocate for client needs by communicating directly with internal product management and development divisions
- Contribute to internal software development projects focused on support tools for benchmarking, diagnostics, and performance
Requirements
- Two to three years of focused technical engineering experience
- Excellent written and verbal communication abilities
- Strong passion for helping others and investigating complex problems
- Advanced diagnostic and troubleshooting proficiencies
- Capacity to maintain composure under pressure and deliver real-time solutions
- Commitment to learning new technical skills quickly
- Demonstrated teamwork capabilities, including knowing when to request help from colleagues
- Availability to volunteer for occasional coverage outside normal working hours or days due to the 24/7 nature of support operations
Qualifications
- Experience in systems administration, distributed systems, network administration, or database architecture
- Background in application architecture, data architecture, or performance tuning and benchmarking
- Familiarity with programming languages such as Java, Python, Ruby, C, C++, C#, JavaScript, Node.js, Go, PHP, or Perl
- Experience administering large-scale production environments involving hardware, operating systems like Linux or Windows, networks, and cloud resources on AWS, Azure, or Google Cloud Platform
Core Skills
Benefits
- Employee affinity groups
- Fertility assistance
- Generous parental leave policy
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this position located?
The role is based in Dublin for a hybrid working model.
What is the employment type?
The source posting does not specify the employment type.
What compensation is offered?
The posting does not state the salary for this position.
Are there off-hours work requirements?
Yes, due to 24/7 support operations, team members occasionally volunteer for coverage outside normal hours or days during regional holidays and offsites, which are announced weeks in advance.
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