Opportunity at
SGSAzure Technician
This full-time on-site technical support role at SGS in the Philippines handles tickets that need deeper expertise than first-level support. The technician resolves incidents and service…
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About This Role
This full-time on-site technical support role at SGS in the Philippines handles tickets that need deeper expertise than first-level support. The technician resolves incidents and service requests, documents findings and hands off complex cases to L3 teams. The role centers on Azure integration services and the tools used to run them.
Job Description
This full-time on-site technical support role at SGS in the Philippines handles tickets that need deeper expertise than first-level support. The technician resolves incidents and service requests, documents findings and hands off complex cases to L3 teams. The role centers on Azure integration services and the tools used to run them.
Responsibilities
- Resolve technical incidents and service requests that go beyond first-level support.
- Update ITSM tickets with actions taken, progress and resolution details.
- Escalate unresolved tickets to L3 with logs and complete technical details.
- Create and update knowledge base articles and troubleshooting guides from resolved tickets.
Requirements
- At least five years in IT operations, application support or support roles.
- Solid hands-on experience with Azure Functions, Azure integration services and Logic Apps.
- Azure DevOps and SQL Server or Azure SQL experience, plus fluent spoken and written English.
Qualifications
- Experience with .NET, Service Bus, Event Grid, REST APIs and API Management is a plus.
- Experience with Power Automate and Kubernetes or AKS is a plus.
- Experience in multicultural, geographically distributed teams.
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this role remote or onsite?
The posting lists the role as on-site in the Philippines.
What experience is required?
At least five years in IT operations, application support or support roles is required, with solid hands-on Azure experience.
Does the posting specify a salary?
The posting does not specify a salary or compensation range.
Sample Interview Questions
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