Opportunity at
WiseBanking Operations Manager
Wise seeks a Banking Operations Manager to join its global banking operations function in Hyderabad. This senior individual contributor role focuses on supporting the scale and…
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About This Role
Wise seeks a Banking Operations Manager to join its global banking operations function in Hyderabad. This senior individual contributor role focuses on supporting the scale and complexity of the APAC region by managing relationships and operational performance with key global banking partners. The position reports to the Banking Operations Managers Function Lead and offers high autonomy and broad stakeholder exposure. The person in this role will monitor partner speed, reliability,…
Job Description
Wise seeks a Banking Operations Manager to join its global banking operations function in Hyderabad. This senior individual contributor role focuses on supporting the scale and complexity of the APAC region by managing relationships and operational performance with key global banking partners. The position reports to the Banking Operations Managers Function Lead and offers high autonomy and broad stakeholder exposure.
The person in this role will monitor partner speed, reliability, incidents, and service level agreements while driving improvements and accountability. Responsibilities include translating complex problems into partner improvement plans, supporting incident corrective actions, building operational visibility, and collaborating with legal, finance, risk, and banking governance teams.
This position suits professionals with extensive experience in banking operations or vendor management who excel at data-driven problem solving, stakeholder influence, and operating in ambiguous environments.
Responsibilities
- Manage operational relationships with key global banking partners through performance reviews, escalations, and action follow-up
- Monitor partner metrics such as speed, reliability, incidents, SLA gaps, risk signals, fees, and avoidable operational costs
- Create partner improvement plans for complex internal problems with assigned owners, timelines, and expected outcomes
- Hold partner banks accountable for operational commitments including SLA performance, incident resolution, and responsiveness
- Support post-incident corrective actions involving partner banks to identify root causes and prevent repeated issues
- Improve shared partner records, documentation, and reporting to enhance operational visibility across Wise
- Collaborate with Banking, Finance, Legal, risk and controls, and governance teams regarding fees, losses, contracts, and regulatory expectations
- Share context, best practices, and operating routines to help regional and internal teams work effectively with banking partners
Requirements
- Located in Hyderabad with the right to work in India
- At least 5 years of experience in banking operations, payment operations, partner or vendor management, risk management, operational excellence, or a related field
- Understanding of payment operations and banking partner relationships
- Data-driven capability to investigate issues, form hypotheses, size impact, and build evidence-based action cases
- Strong stakeholder management skills with the ability to influence internal teams and external partners without direct authority
- Comfort having difficult conversations and holding stakeholders accountable constructively
- Ability to operate in ambiguity, prioritize across a broad portfolio, and advance work independently
- Clear and concise communication skills tailored to various audiences
- Strong ownership mindset, good judgment under pressure, and a practical problem-solving approach
- Commitment to controls, documentation, and operational resilience
Qualifications
- Experience working directly with banks, payment schemes, correspondent banking, or high-volume payment infrastructure
- Experience conducting operational reviews, quarterly business reviews, or service reviews with strategic B2B partners
- Experience with SLA management, contract discussions, liability, fee reconciliation, or cost recovery
- Background in Treasury Operations, liquidity, safeguarding, financial risk, or operational risk
- Familiarity with data tools such as SQL, Looker, or Tableau
- Experience collaborating across global teams, time zones, and senior stakeholder groups
- Additional language skills relevant to global banking partner management
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location of the Banking Operations Manager role?
The position is based in Hyderabad, India, and candidates must have the right to work in India.
Who does this role report to?
The role reports to the Banking Operations Managers Function Lead.
What level of experience is required for this position?
Candidates must have five or more years of experience in banking operations, payment operations, partner or vendor management, risk management, operational excellence, or a similar field.
What is the salary and benefits package for this job?
The posting does not specify the salary or benefits.
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