Remote opportunity at
FoundeverBilingual Customer Assistance Representative - ASG (Remote, Any Province, CA)
Foundever's Assistance Services Group (ASG) delivers roadside and other help for members of automotive, healthcare, insurance and legal clients. This full-time, home-based Bilingual Customer Assistance Representative…
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About This Role
Foundever's Assistance Services Group (ASG) delivers roadside and other help for members of automotive, healthcare, insurance and legal clients. This full-time, home-based Bilingual Customer Assistance Representative supports roadside callers stuck in unsafe places, like a fast highway lane or an empty road after dark. The representative stays calm, acts fast and makes callers feel safe. Each call means finding the caller's position with mapping software and sending an authorized provider…
Job Description
Foundever's Assistance Services Group (ASG) delivers roadside and other help for members of automotive, healthcare, insurance and legal clients. This full-time, home-based Bilingual Customer Assistance Representative supports roadside callers stuck in unsafe places, like a fast highway lane or an empty road after dark. The representative stays calm, acts fast and makes callers feel safe.
Each call means finding the caller's position with mapping software and sending an authorized provider as quickly as possible. The representative moves between several systems running on Microsoft 365, Teams and Windows. Callers speak French or English, so the representative works in both languages. Shifts can include nights, evenings and weekends. New hires complete paid virtual classroom training followed by ongoing job-specific coaching. Approved AI tools may assist with routine tasks.
Applicants must live in Canada, be at least 18, hold a high school diploma or equivalent, and have at least three months of customer service experience. A background check is required. The home setup needs a wired connection with 10 Mbps download and 5 Mbps upload, a quiet room, and a webcam during training and live work. Pay is $15 to $19.35 per hour depending on province, plus a $2.50 bilingual premium. Perks include health, dental, life and vision coverage, an employer-matched RRSP, paid vacation, a free roadside membership, an employee assistance program and wellness support.
Responsibilities
- Dispatch roadside help quickly to members in unsafe or stressful situations
- Pinpoint member locations with mapping software
- Dispatch an approved service provider to each caller
- Communicate with customers in French and English
- Work across several systems to finish each request
- Stay calm, empathetic and positive on demanding calls
- Use approved AI tools for routine tasks where applicable
Requirements
- Must live in Canada
- At least 18 years of age
- High school diploma or equivalent
- At least three months of customer service work experience
- Available for nights, evenings and weekends
- Must pass a background check
- Wired internet with 10.0 Mbps download and 5.0 Mbps upload
- Quiet workspace and webcam presence during training and live work
Qualifications
- Strong spoken and written French and English
- Proficiency with Microsoft 365, Teams and Windows
- Comfort moving between systems and mapping tools such as Google Maps
- Strong problem solving, compassion, flexibility and dependability
Core Skills
Benefits
- Health, dental, life and vision coverage
- Company-matched RRSP contribution
- Paid vacation
- Complimentary Roadside Assistance membership
- Employee assistance and wellness programs
- Equipment provided
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this Bilingual Customer Assistance Representative job remote?
Yes. The posting describes a work-from-home role open to candidates who live in Canada.
What is the hourly pay?
The posting lists $15 to $19.35 per hour depending on province of residence, plus a $2.50 bilingual premium.
Which languages are required?
Proficiency in both French and English is required, as the role supports customers who speak either language.
Is customer service experience required?
Yes. Candidates need three months or more of customer service work.
Sample Interview Questions
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