Remote opportunity at
EQ Bank | Equitable BankBilingual Customer Care Representative
Equitable Bank, operating in Canada for over half a century with assets exceeding $142 billion, is seeking a Bilingual Customer Care Representative to join its Digital…
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About This Role
Equitable Bank, operating in Canada for over half a century with assets exceeding $142 billion, is seeking a Bilingual Customer Care Representative to join its Digital Banking team. This remote, full-time position answers high volumes of inbound calls and chats, guides clients through onboarding, resolves product inquiries, and provides proactive account maintenance across multiple communication channels. Reporting to the Manager of the Customer Contact Centre, this team member collaborates daily…
Job Description
Equitable Bank, operating in Canada for over half a century with assets exceeding $142 billion, is seeking a Bilingual Customer Care Representative to join its Digital Banking team. This remote, full-time position answers high volumes of inbound calls and chats, guides clients through onboarding, resolves product inquiries, and provides proactive account maintenance across multiple communication channels. Reporting to the Manager of the Customer Contact Centre, this team member collaborates daily with Digital Operations, IT Operations, Global Security, and Marketing departments.
This opportunity suits individuals with prior customer-facing experience who possess strong problem-solving skills and fluency in both French and English. The company maintains an inclusive, customer-centric environment and offers a structured path for internal career advancement into fields such as lending, fraud management, quality assurance, and leadership. Candidates must complete a six-week mandatory training program in English and remain available for scheduled shifts between 8:00 a.m. and 12:00 a.m. EST, including evenings and weekends.
Responsibilities
- Deliver exceptional service to prospective and existing clients by identifying banking needs and explaining product offerings
- Handle large volumes of inbound phone calls and chat interactions while meeting response and resolution standards
- Support clients through digital onboarding, account creation, and troubleshooting
- Resolve customer queries during initial contact and escalate issues following company complaint procedures
- Follow regulatory guidelines, internal controls, company policies, and the Code of Conduct and Ethics
- Identify and suggest opportunities for improving the customer experience and service delivery
- Engage in ongoing training and professional development activities
Requirements
- One to three years of customer service experience within banking, financial services, contact centres, telecommunications, insurance, or related environments
- Bilingualism in French and English with professional verbal and written communication proficiency in both languages
- Ability to learn and operate multiple software applications, including CRM systems and Microsoft Office
- Availability to work scheduled shifts between 8:00 a.m. and 12:00 a.m. EST, encompassing evenings and weekends
- Successful completion of a criminal background check and credit check
Qualifications
- Prior call centre experience
- One or more years of background in banking or financial services
- Post-secondary education or a certification in a relevant field
Core Skills
Benefits
- 100% remote work arrangement
- Annual educational reimbursement allowance of $2,500
- Full medical and dental coverage after three months
- Annual discretionary bonus program tied to individual and company performance
- Market-leading RRSP matching program
- Vision, life, and disability insurance benefits
- Employee Share Purchase Plan
- Maternity and parental leave top-up benefits
- Generous vacation policy and personal days
- Virtual team connection events
- Comprehensive professional development program
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting specifies 100% remote work.
What are the language requirements for this role?
Bilingualism in French and English is required, with the ability to communicate professionally with customers in both languages through verbal and written channels.
What is the schedule and shift availability required?
Candidates must be available for scheduled shifts between 8:00 a.m. and 12:00 a.m. EST, which includes evenings and weekends. The role begins with a mandatory six-week training period held Monday through Friday from 9:00 a.m. to 5:30 p.m. EST.
What experience is required to apply?
Applicants need one to three years of customer service experience in banking, financial services, contact centres, telecommunications, insurance, or other customer-facing environments.
How can I apply for this job?
The posting does not specify the exact application submission link, though it notes that an EQ Bank recruiter will contact candidates whose qualifications match the position.
Sample Interview Questions
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