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Alexander Shunnarah Trial AttorneysBilingual Medical Appointment Coordinator
Alexander Shunnarah Trial Attorneys, a personal injury law firm based in Alabama with nationwide offices, is hiring a remote Bilingual Medical Appointment Coordinator. This role focuses…
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About This Role
Alexander Shunnarah Trial Attorneys, a personal injury law firm based in Alabama with nationwide offices, is hiring a remote Bilingual Medical Appointment Coordinator. This role focuses on scheduling and follow-through, bridging the gap between the firm's Client Representative and Case Manager teams. The person in this position will handle scheduling for telemedicine visits and MRI appointments, ensuring clients are prepared and connected with providers quickly. The coordinator will communicate with…
Job Description
Alexander Shunnarah Trial Attorneys, a personal injury law firm based in Alabama with nationwide offices, is hiring a remote Bilingual Medical Appointment Coordinator. This role focuses on scheduling and follow-through, bridging the gap between the firm's Client Representative and Case Manager teams.
The person in this position will handle scheduling for telemedicine visits and MRI appointments, ensuring clients are prepared and connected with providers quickly. The coordinator will communicate with clients via phone, text, and email in both English and Spanish, and will document all outcomes in the FileVine case management system. This role does not involve providing medical advice or treatment.
This position is suited for organized, compassionate individuals with a background in the medical or customer service field who can handle sensitive conversations with patience. Candidates must supply their own personal computer equipment. The position is initially a 100 percent remote contract role, with the potential to transition into a full-time position with benefits in the future.
Responsibilities
- Contact clients via phone, text, and email in English and Spanish to schedule telemedicine visits and MRI appointments
- Coordinate with imaging facilities and providers to find suitable appointment times for clients
- Send appointment reminders and check in with clients on the day of their scheduled visits
- Follow up on canceled or missed appointments and arrange prompt rescheduling
- Confirm that appointments are completed and record outcomes inside the FileVine case management system
- Deliver status updates and handle hand-offs to the Case Management and Client Representative teams
- Maintain accurate, clear, and timely notes regarding every client interaction
- Navigate sensitive conversations with empathy and patience for clients recovering from injuries and experiencing stress
Requirements
- Fluent or native spoken and written proficiency in both English and Spanish
- Minimum of one year of experience working in the medical field, such as patient access, scheduling, call center, or customer service
- Strong, warm, patient, and professional phone presence for interacting with anxious or frustrated callers
- High organizational skills with the ability to manage high-volume scheduling tasks and close loops
- Comfort with learning new software
- Ability to safeguard confidential health and client information
- High school diploma or equivalent
- Personal computer equipment
Qualifications
- Experience with scheduling imaging or radiology appointments
- Familiarity with telehealth platforms or medical terminology
- Background working in a personal injury, law firm, or insurance setting
- Prior experience using electronic health records (EHR) or case management systems
Core Skills
Benefits
- Opportunities to grow and contribute to impactful cases
- Potential to transition into a full-time position with benefits in the future
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is a 100 percent remote position.
What is the employment type for this role?
This is a contract position that could potentially become full time with benefits in the future.
Are company-provided computer supplies offered?
No, personal computer equipment is required and will not be provided by the firm.
What is the salary for this position?
The job posting does not specify a salary.
What language skills are required?
Candidates must have fluent or native proficiency in both English and Spanish, in both written and spoken forms.
Sample Interview Questions
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