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OneTouch DirectBilingual Remote Client Support Agent - GA
OneTouch Direct, a provider of customer service solutions, is hiring a Bilingual Remote Client Support Agent to deliver support to clients. This full-time position requires individuals…
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About This Role
OneTouch Direct, a provider of customer service solutions, is hiring a Bilingual Remote Client Support Agent to deliver support to clients. This full-time position requires individuals to live in the state of Georgia and operate from a home setting. The role suits professionals with customer service experience who possess strong communication abilities in both English and Spanish. Workers in this position will handle incoming communications, provide solutions, and record interactions…
Job Description
OneTouch Direct, a provider of customer service solutions, is hiring a Bilingual Remote Client Support Agent to deliver support to clients. This full-time position requires individuals to live in the state of Georgia and operate from a home setting. The role suits professionals with customer service experience who possess strong communication abilities in both English and Spanish. Workers in this position will handle incoming communications, provide solutions, and record interactions while maintaining a positive experience for clients.
Responsibilities
- Answer customer questions arriving through email, phone, and chat channels
- Apply knowledge of services and products to resolve client needs
- Deliver helpful solutions while keeping a positive customer experience
- Record all client communications accurately
- Collaborate with colleagues to enhance service quality
Requirements
- Live in the state of Georgia
- Possess one to two years of customer service or support experience
- Be fluent in Spanish and English
- Maintain availability for flexible hours, which may include evenings and weekends
- Work 40 hours per week
- Use a reliable desktop or laptop computer with Windows 11
- Have a high-speed wired internet connection
- Use a USB noise-canceling headset without wireless capability
- Have an internal or external webcam for video interactions
Qualifications
- Familiarity with customer support tools and CRM software
- Strong analytical and problem-solving skills
- Exceptional verbal and written communication abilities
- Capability to work efficiently in a remote setting with limited supervision
Core Skills
Benefits
- Hourly base salary
- Overtime opportunities
- Paid training and development
- Health care plan covering medical, dental, and vision
- Access to employee resource groups
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where must I live to be eligible for this position?
Applicants must reside in the state of Georgia.
What is the employment type and schedule?
This is a full-time position scheduled for 40 hours per week with overtime opportunities. Candidates must be available for flexible hours, potentially including weekends and evenings.
What are the technical hardware requirements for working from home?
You need a dependable Windows 11 desktop or laptop, a high-speed wired internet connection, a USB noise-canceling headset, and a webcam.
What compensation and benefits are offered?
The role includes an hourly base salary, paid training, overtime opportunities, and a health care plan that includes medical, vision, and dental coverage.
Sample Interview Questions
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