Remote opportunity at
Sprout SocialBilingual Strategic Services Consultant
Sprout Social seeks a remote Bilingual Strategic Services Consultant to join the Professional Services group within its Sales and Customer Experience organization. The company builds a…
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About This Role
Sprout Social seeks a remote Bilingual Strategic Services Consultant to join the Professional Services group within its Sales and Customer Experience organization. The company builds a leading social media management software platform designed to assist businesses with social intelligence, customer connections, and data-driven marketing impact. In this customer-facing position, the professional will concentrate primarily on delivering Premier Success engagements, guiding enterprise clients on long-term social strategy, operational workflows, and ROI…
Job Description
Sprout Social seeks a remote Bilingual Strategic Services Consultant to join the Professional Services group within its Sales and Customer Experience organization. The company builds a leading social media management software platform designed to assist businesses with social intelligence, customer connections, and data-driven marketing impact.
In this customer-facing position, the professional will concentrate primarily on delivering Premier Success engagements, guiding enterprise clients on long-term social strategy, operational workflows, and ROI optimization. Secondary responsibilities involve managing end-to-end platform deployments across Sprout products including Employee Advocacy and Influencer Marketing. The ideal candidate pairs deep social industry knowledge and project management capabilities with the communication skills required to advise executive stakeholders.
Because this role requires native-level professional fluency in both English and Spanish, the consultant will act as a dedicated partner for Spanish- and English-speaking enterprise accounts. Daily operations involve utilizing a professional services tool stack comprising Kantata, Google Workspace, Microsoft Office, and approved artificial intelligence applications.
Responsibilities
- Lead ongoing strategic consulting engagements to improve enterprise social media operations and scale execution
- Partner with Customer Success Managers to evaluate workflows and align social strategy with overarching business targets
- Advise vice presidents, chief marketing officers, and other executive stakeholders on leveraging social intelligence and cross-platform analytics
- Produce custom deliverables such as executive slide decks, performance reports, publishing playbooks, workflow audits, and interactive workshops
- Support advanced use cases including influencer marketing campaigns, employee advocacy projects, and social care workflows
- Manage software implementation projects across the Sprout platform suite through a structured design, setup, training, and validation lifecycle
- Configure platform settings including user permissions, account architecture, tagging taxonomies, and automated message routing rules
- Conduct administrative and end-user product training sessions fluently in English and Spanish
Requirements
- Must be bilingual with professional verbal and written fluency in English and Spanish
- Possess four or more years of experience in strategic SaaS consulting, professional services, software implementation, or social media strategy
- Demonstrated background in developing custom consulting deliverables, executive playbooks, and strategic reporting frameworks
- Proven project management capabilities to handle multiple concurrent customer engagements and deliverables
Qualifications
- Prior background working within a social agency, an enterprise brand social role, or a dedicated SaaS consulting practice
- Subject matter expertise in sophisticated domains such as influencer marketing, social customer care, or employee advocacy
- High data literacy with the ability to turn listening metrics and native platform insights into growth opportunities
- Exceptional communication skills with experience delivering executive recommendations and leading interactive workshops
Core Skills
Benefits
- Comprehensive health and wellness coverage including premium medical, dental, and vision insurance
- Full access to Modern Health for premium mental health support and digital wellness resources
- Retirement savings via a 401(k) plan featuring a 50% company match on the first 6% of contributions
- Employer-paid life and disability insurance policies
- Flexible paid time off policy supplemented by company-wide rest and recharge days
- Paid parental leave of up to 16 weeks for new parents
- Annual lifestyle spending account of $1,000 USD
- Home office setup stipend of $550 USD alongside a monthly internet stipend of $50 USD
- Sixteen hours of paid volunteer time annually and a matching program for charitable donations
- Pre-tax commuter benefits, subsidized child or eldercare through Care.com, discounted pet insurance, and personalized financial wellness support
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the employment type for this position?
This is a full-time position.
Is this role remote?
Yes, Sprout Social maintains a remote workforce in many places in the United States, though availability depends on the specific state.
What language skills are required?
Candidates must be bilingual with professional written and verbal fluency in both English and Spanish.
What is the salary range for this job?
The nationwide hiring range spans from $77,600 to $97,000 annually, with geographic zone bands ranging from $85,400 to $128,000 for Zone 1 and $77,600 to $116,400 for Zone 2 depending on location.
Sample Interview Questions
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