Remote opportunity at
RulaBilling Support Specialist (Remote)
Rula operates as a remote-first organization focused on delivering evidence-based and compassionate mental healthcare, aiming to eliminate stigmas and make quality treatment accessible. The company seeks…
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About This Role
Rula operates as a remote-first organization focused on delivering evidence-based and compassionate mental healthcare, aiming to eliminate stigmas and make quality treatment accessible. The company seeks a Billing Support Specialist to join its Revenue Cycle Management team as an individual contributor. In this capacity, the professional will manage designated payers, tackle intricate billing challenges, and drive operational effectiveness. The role involves examining claim denials, adapting to shifting payer guidelines, and…
Job Description
Rula operates as a remote-first organization focused on delivering evidence-based and compassionate mental healthcare, aiming to eliminate stigmas and make quality treatment accessible. The company seeks a Billing Support Specialist to join its Revenue Cycle Management team as an individual contributor. In this capacity, the professional will manage designated payers, tackle intricate billing challenges, and drive operational effectiveness.
The role involves examining claim denials, adapting to shifting payer guidelines, and ensuring complex claims receive proper prioritization and resolution. The specialist will collaborate across departments to analyze operational trends, identify workflow improvements, and function as the pod expert for payer standards. Additionally, the selected candidate will support new-hire onboarding, answer team inquiries, and promote best practices.
This position fits professionals who apply critical thinking, technical expertise, and teamwork to enhance revenue cycle efficiency. The employer operates as a remote-first entity across most United States states, excluding Hawaii.
Responsibilities
- Manage assigned payers within the Revenue Cycle Management team
- Investigate claim denials and navigate shifting payer requirements
- Ensure complex claims are properly prioritized and accurately resolved
- Partner with cross-functional teams to examine operational and denial trends
- Identify opportunities to optimize workflows and claim outcomes
- Act as the pod expert for payer workflows, claim resolutions, and operational standards
- Assist with new-hire onboarding, answer team inquiries, and elevate performance by embedding best practices
Requirements
- Minimum of two years of experience in healthcare billing, insurance, patient relations, or medical claims
- Comprehensive understanding of insurance policies, claim processing, appeals, and recoupment procedures
- Thorough knowledge of Denial Language and Carrier CARC Codes
- Expert understanding of the life cycle of a claim
- Ability to apply critical thinking to evaluate complex cases, find solutions, and make informed decisions
- Intermediate proficiency in Google Sheets and Excel, including data formatting, basic charts, and pivot tables
Qualifications
- Previous experience with billing and collecting in the mental or behavioral health sector
- Working knowledge of medical coding, such as identifying coding-related denials and spotting billing discrepancies
- Certified Professional Coder (CPC) certification is considered a plus
- Familiarity with electronic health record systems and billing software like AdvancedMD, eClinicalWorks, or athenahealth
- Ability to multitask, prioritize workloads, maintain high attention to detail, and meet tight deadlines in a fast-paced environment
- Minimum of two years of experience interacting with offshore vendors as a partner or in a direct leadership capacity
Core Skills
Benefits
- 100% remote work environment with a schedule supporting work-life balance
- Comprehensive health coverage including medical, dental, vision, life, and disability insurance, alongside FSA and HSA options
- Access to a 401(k) plan for future savings
- Generous time-off policies featuring two company-wide shutdown weeks annually for self-care
- Paid parental leave for all parents, covering birth, non-birth, adoption, and fostering
- Employee Assistance Program supporting mental and physical health
- Quarterly department stipend for team-building activities or in-person gatherings
- Participation in employee resource groups celebrating identity and lived experiences
- New hire home office stipend plus a $50 monthly allowance for internet or cell phone expenses
- Wellness at Rula program offering year-round wellness initiatives and a $50 monthly wellness stipend
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this role remote?
Yes, Rula operates as a remote-first company and hires in most U.S. states, with the exception of Hawaii.
What experience is required for this position?
Candidates must have at least two years of experience in a healthcare billing, insurance, patient relations, or medical claims role, along with knowledge of claim processing, CARC codes, and Excel.
What is the salary for the Billing Support Specialist role?
The salary and specific pay range are not stated in the job posting.
Sample Interview Questions
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