Remote opportunity at
KiaviBorrower Advocate
Kiavi operates as a private lender specializing in residential real estate investors, using technology and data to supply capital for property revitalization. The organization employs over…
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About This Role
Kiavi operates as a private lender specializing in residential real estate investors, using technology and data to supply capital for property revitalization. The organization employs over 500 personnel and has funded more than $30 billion across 100,000 projects in 49 states and the District of Columbia. The servicing division acts as the primary contact for clients once loans receive approval. As a Borrower Advocate, the incumbent serves as the dedicated…
Job Description
Kiavi operates as a private lender specializing in residential real estate investors, using technology and data to supply capital for property revitalization. The organization employs over 500 personnel and has funded more than $30 billion across 100,000 projects in 49 states and the District of Columbia. The servicing division acts as the primary contact for clients once loans receive approval.
As a Borrower Advocate, the incumbent serves as the dedicated contact for borrowers to establish trustworthy relationships throughout the project lifespan. This position involves evaluating loan statuses, mitigating delinquency risks through proactive outreach, and supporting clients through challenges such as budget variances or scheduling delays. The role suits individuals experienced in mortgage operations or customer relations who possess strong interpersonal skills and conflict resolution abilities.
Responsibilities
- Communicate proactively with a borrower pipeline regarding loan terms, servicing workflows, and post-closing responsibilities
- Track project progression from the customer viewpoint and assist with hurdles like budget overruns or delays
- Investigate and resolve post-closing inquiries, disputes, payment matters, and loan modification requests
- Escalate complex borrower concerns internally while advocating for client needs
- Assist clients with statements, billing schedules, online portal navigation, interest accrual, principal reduction, and payoff details
- Reach out early to vulnerable borrowers to avoid loan defaults alongside servicing and compliance groups
- Partner cross-functionally with servicing operations, payment operations, special servicing, and construction teams
- Record all customer interactions accurately inside the official system of record
Requirements
- Hold a bachelor degree
- Bring a minimum of one year of experience in mortgage-related customer service, collections, or sales
- Demonstrate the capacity to explain the mortgage life cycle from beginning to end with knowledge of processing steps
- Show skill in building relationships and operating collaboratively within a team setting
- Possess broad familiarity with real estate transaction procedures
Qualifications
- Demonstrate prior leadership or team-lead experience
- Bring project management experience
- Utilize spreadsheet tools like Excel or equivalent Microsoft Office knowledge
- Show familiarity with Tax, Escrow Analysis, Mortgage Insurance, and Hazard Insurance
Core Skills
Benefits
- Free employee-only coverage for medical, dental, and vision insurance plans
- Health Savings Account contributions of $1,000 for individuals and $2,000 for dependents under a High Deductible Health Plan
- Short-term disability, long-term disability, group life, and AD and D insurance equal to one times annual salary
- A one-time remote setup reimbursement up to $500 plus a monthly $85 internet and phone stipend for remote personnel
- Flexible time off managed independently with manager approval
- Up to 8 weeks of paid leave for medical or caregiving reasons and 12 weeks of paid maternity or paternity leave
- A 401(k) plan with a 100% employer match up to 3% of compensation or $8,000, with immediate vesting
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary range for the Borrower Advocate role?
The expected annualized base pay range for this full-time remote position is USD 45,000 to 68,000 per year, plus a $6,000 variable bonus and benefits.
Is this position remote?
Yes, this role supports working remotely for day-to-day activities, though employees may occasionally be asked to gather in person for key meetings or training.
What experience is required to apply?
Applicants must hold a bachelor degree and possess at least one year of mortgage-related customer service, sales, or collection experience, along with knowledge of the mortgage life cycle and real estate transaction methods.
Sample Interview Questions
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