Remote opportunity at
NiCEBusiness Consultant, Change Management, VRS
NiCE is hiring a full-time, remote Business Consultant specializing in Change Management. As a leading provider of contact center technologies, NiCE serves more than 25,000 global…
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About This Role
NiCE is hiring a full-time, remote Business Consultant specializing in Change Management. As a leading provider of contact center technologies, NiCE serves more than 25,000 global businesses with software focused on customer experiences, financial crime prevention, and public safety. In this role, you will act as an expert advisor and facilitator, guiding enterprise customers through organizational and technological transitions within contact center environments. You will work alongside Lead Business Consultants…
Job Description
NiCE is hiring a full-time, remote Business Consultant specializing in Change Management. As a leading provider of contact center technologies, NiCE serves more than 25,000 global businesses with software focused on customer experiences, financial crime prevention, and public safety. In this role, you will act as an expert advisor and facilitator, guiding enterprise customers through organizational and technological transitions within contact center environments.
You will work alongside Lead Business Consultants and Application Consultants to help customers adopt new applications, process optimizations, and AI-enabled capabilities like automation and agent assist. Your responsibilities include leading interactive workshops, creating tailored transition strategies, and providing structured coaching to leaders, supervisors, and frontline agents. This position requires active engagement throughout project milestones to assess adoption risks and build effective stakeholder communication plans.
Responsibilities
- Participate in engagement milestones to evaluate change impacts and adoption risks
- Facilitate interactive workshops to secure customer buy-in and explain change fundamentals
- Help customers build a PROSCI-aligned change management plan covering communication, enablement, and metrics
- Advise the Lead Business Consultant and project team on informal tactics to support stakeholders
- Guide customers on adopting new technologies, behaviors, governance, and mindsets into daily routines
- Support leaders and sponsors in addressing trust, transparency, and AI integration considerations
- Collaborate with team members to develop sample assets and templates for client customization
Requirements
- Experience working in a contact center environment
- Experience with enterprise software change management
- PROSCI certification
- 5+ years of experience leading change management for major technology implementations and organizational shifts
- Experience supporting change management for automation, AI, or advanced analytics initiatives
- Proficiency with both formal and informal change management methodologies
Qualifications
- Domain familiarity in omni-channel routing, ACD, IVR, CRM, Workforce Management, Quality Management, Customer Analytics, or Performance Management
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the source posting indicates that the role has a remote status.
What certification is required for this role?
Candidates must hold a PROSCI certification.
What is the salary for this position?
The salary is not stated in the job posting.
How many years of experience are needed?
The posting requires 5+ years of experience leading change management for large technology implementations and organizational shifts.
Sample Interview Questions
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