Remote opportunity at
AAACall Center Representative - Roadside Assistance
Auto Club Enterprises, the largest club within the national AAA federation, is hiring a remote Call Center Representative - Roadside Assistance . This remote position serves…
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About This Role
Auto Club Enterprises, the largest club within the national AAA federation, is hiring a remote Call Center Representative - Roadside Assistance . This remote position serves as the primary contact for members experiencing vehicle troubles on the road, operating within a 24/7 environment. The role requires handling emergency requests such as towing, locksmith services, fuel delivery, battery assistance, and minor mechanical issues while maintaining composure and empathy during high-intensity situations.…
Job Description
Auto Club Enterprises, the largest club within the national AAA federation, is hiring a remote Call Center Representative - Roadside Assistance. This remote position serves as the primary contact for members experiencing vehicle troubles on the road, operating within a 24/7 environment. The role requires handling emergency requests such as towing, locksmith services, fuel delivery, battery assistance, and minor mechanical issues while maintaining composure and empathy during high-intensity situations.
Selected candidates will receive comprehensive training to prepare for structured performance goals. The starting hourly rate is between $18.85 and $20.74, with scheduled tenure-based increases and opportunities for weekend shift differentials and bilingual pay. AAA offers remarkable benefits including medical, dental, and vision health coverage, a 401(k) savings plan with a company match, a pension, tuition assistance, paid parental leave, and wellness programs.
Responsibilities
- Answer inbound calls from members requesting emergency roadside services like towing, battery help, fuel, locksmith assistance, and minor mechanical support
- Evaluate the situation to confirm member safety and record details accurately and promptly
- Communicate vital details to internal and external groups to speed up dispatching
- Collaborate with colleagues to maintain efficient Emergency Roadside Service operations
- Participate in virtual team meetings and training sessions regularly
Requirements
- Possess prior customer service experience
- Maintain a quiet, dedicated home workspace free from interruptions
- Connect directly to the internet service provider via Ethernet with minimum speeds of 25 mbps download and 5 mbps upload located in the same room
- Hold a High School diploma, GED, or equivalent
Qualifications
- Call center experience
- Bilingual skills, particularly English and Spanish fluency
Core Skills
Benefits
- Health coverage for medical, dental, and vision
- 401(k) savings plans with company match and pension
- Tuition assistance
- Paid time off and floating holidays for community volunteer programs
- Paid parental leave
- Wellness programs
- Employee discounts on membership, insurance, travel, entertainment, and services
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this role is fully remote and performed from a home office, requiring a dedicated quiet workspace and specific Ethernet internet connection standards.
What is the starting salary for this role?
The starting base pay is $18.85 per hour, with potential increases through weekend shift differentials, bilingual pay, and scheduled tenure-based raises up to $20.74 per hour or more.
What benefits are included?
Benefits include medical, dental, and vision coverage, a 401(k) with company match, a pension, tuition assistance, paid parental leave, wellness programs, and employee discounts.
What experience is required to apply?
Applicants need prior customer service experience and a High School diploma, GED, or equivalent. Call center experience and bilingual English/Spanish skills are preferred.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.