Remote opportunity at
InizioCall Center Supervisor
Inizio Engage is seeking a remote Call Center Supervisor to oversee call floor operations and manage team members within its business unit. In this role, the…
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About This Role
Inizio Engage is seeking a remote Call Center Supervisor to oversee call floor operations and manage team members within its business unit. In this role, the supervisor will maintain service levels, ensure compliance with standard operating procedures and HIPAA regulations, and support a leading biotechnology partner. The position suits professionals experienced in managing customer service staff who can handle performance evaluations, drive employee engagement, and analyze productivity metrics. Inizio Engage…
Job Description
Inizio Engage is seeking a remote Call Center Supervisor to oversee call floor operations and manage team members within its business unit. In this role, the supervisor will maintain service levels, ensure compliance with standard operating procedures and HIPAA regulations, and support a leading biotechnology partner. The position suits professionals experienced in managing customer service staff who can handle performance evaluations, drive employee engagement, and analyze productivity metrics.
Inizio Engage operates as a strategic, commercial, and creative engagement partner specializing in healthcare, combining data and technology to assist patients, payers, and providers. The base salary for this full-time remote position ranges from $42,000 to $78,000 per year.
Responsibilities
- Manage and coach call center staff while actively handling performance management
- Establish and communicate performance standards and expectations
- Conduct performance evaluations, new hire interviews, and program training
- Handle disciplinary actions, terminations, and staffing level monitoring
- Supervise operations to ensure client key performance indicators and service levels are met
- Monitor inbound and outbound calls for script adherence, phone technique, and HIPAA compliance
- Review daily, weekly, and monthly call metric and productivity reports
- Assist with alternate channel requests including email, voice mail, and white mail
- Serve as backup to handle inbound and outbound calls during staff shortages
- Collaborate with internal teams and leadership to propose quality improvement solutions
Requirements
- Five years of supervisory experience within a call center, ideally as a team lead or supervisor
- Proficiency with call management systems like CentreVuSupervisor
- Familiarity with software including Word, Excel, PowerPoint, Outlook, and Avaya CMS
Qualifications
- Current Registered Nurse or Pharmacist license
Core Skills
Benefits
- Competitive pay based on experience and impact
- Comprehensive medical, dental, and vision coverage
- Accrued paid time off
- 401(k) plan with company match
- Disability and life insurance
- Paid maternity and paternity leave
- Company-paid holidays
- Recognition programs, contests, and awards
- Continuous growth opportunities and leadership development support
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the source posting designates this role as remote.
What is the salary range for the Call Center Supervisor?
The base pay ranges from $42,000 to $78,000 per year, with final compensation depending on experience, skills, internal equity, and business needs.
What license is required or preferred for this role?
Candidates must hold a current RN or Pharmacist license.
How many years of supervisory experience are needed?
The position requires five years of experience supervising within a call center, preferably in a supervisor or team lead role.
Sample Interview Questions
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