Opportunity at
TEECHERZ HOME AND OFFICECall Centre Operator
TEECHERZ HOME AND OFFICE is hiring a Call Centre Operator for an on-site position based in Harare. This full-time role involves managing branch communications, coordinating merchandise…
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About This Role
TEECHERZ HOME AND OFFICE is hiring a Call Centre Operator for an on-site position based in Harare. This full-time role involves managing branch communications, coordinating merchandise orders, and overseeing inventory allocation. The person in this position will field branch inquiries via phone and other channels, track sales trends, and handle customer service issues, returns, and exchanges. The role requires processing transactions, monitoring group oversales, and providing general operational assistance to…
Job Description
TEECHERZ HOME AND OFFICE is hiring a Call Centre Operator for an on-site position based in Harare. This full-time role involves managing branch communications, coordinating merchandise orders, and overseeing inventory allocation.
The person in this position will field branch inquiries via phone and other channels, track sales trends, and handle customer service issues, returns, and exchanges. The role requires processing transactions, monitoring group oversales, and providing general operational assistance to various branches.
This opportunity is suited for professionals with a background in customer service, call center administration, inventory control, or order fulfillment who possess experience with specific enterprise software.
Responsibilities
- Answer and address professional inquiries from branches via telephone and alternative communication methods
- Inform branches about current inventory levels and coordinate merchandise orders with Branch Managers before deadlines
- Track sales trends across branches to support proper inventory movement and stock distribution
- Resolve branch questions, customer complaints, and repair issues, escalating problems to appropriate departments as needed
- Manage order processing, transaction cancellations, product returns, and exchanges
- Oversee and track group oversales
Requirements
- Minimum of one year of work experience in call center operations, customer support, inventory control, order processing, or stock management
- Demonstrated experience utilizing Pastel Evolution, specifically for order and inventory management
Qualifications
- Exceptional verbal and written communication abilities
- Professional telephone etiquette combined with customer service competencies
- Effective organizational, problem-solving, and coordination skills
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and work arrangement for the Call Centre Operator role?
The position is based in Harare and operates on-site.
What is the employment type for this position?
The posting specifies that this is a full-time role.
What software experience is required to apply?
Candidates must have experience using Pastel Evolution, particularly in order and inventory management.
How can I apply for the Call Centre Operator position?
Interested candidates should submit their CVs and relevant supporting documents to mmcconsultancy22@gmail.com.
What is the salary for this position?
The salary is not stated in the job posting.
Sample Interview Questions
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