Remote opportunity at
SpringworksCandidate Support Intern
Springworks has an opening for a Candidate Support Intern in a remote, full-time internship. The job blends support work with candidate outreach. It covers answering candidate…
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About This Role
Springworks has an opening for a Candidate Support Intern in a remote, full-time internship. The job blends support work with candidate outreach. It covers answering candidate emails and chats, reviewing paperwork candidates submit, and keeping every exchange courteous and understanding. Interns capture feedback to reveal patterns, maintain help content for frequent questions, and assist Candidate Success Managers with record updates. Interns also resolve level 1 escalations that call for solid…
Job Description
Springworks has an opening for a Candidate Support Intern in a remote, full-time internship. The job blends support work with candidate outreach. It covers answering candidate emails and chats, reviewing paperwork candidates submit, and keeping every exchange courteous and understanding. Interns capture feedback to reveal patterns, maintain help content for frequent questions, and assist Candidate Success Managers with record updates. Interns also resolve level 1 escalations that call for solid knowledge of documentation and support procedures.
The posting outlines a ramp-up plan. During weeks one and two, the intern gets familiar with the team's tone and tools while handling 10 candidate inquiries each day. In weeks three and four, the focus turns to document verification, with a target of 30 documents daily that rises to 50. By week five, the intern is expected to handle candidate emails with little help. Schedules run Monday through Saturday, with nine-hour days that include a one-hour break, and the company asks for a commitment of six to nine months.
The first shift runs from 9:30 AM until 6:30 PM and the second from 12:30 PM until 9:30 PM, with rotating shifts. Occasional night or Sunday work may be requested, and the posting says those hours carry overtime pay under company policy. Location is not a deciding factor, and staff are spread across 85 cities in the country. The first screening step is a brief AI interview lasting about 10 minutes.
Responsibilities
- Respond to candidate questions by email or chat and resolve problems
- Verify that submitted documents are complete and correct, and request anything missing
- Walk candidates through the document process
- Log candidate interactions and feedback to surface trends
- Produce and keep current help materials for common questions
- Support Candidate Success Managers with record updates and escalation notices
- Handle level 1 escalations
Requirements
- Clear written and spoken communication
- Basic familiarity with customer support or candidate management
- Organized and detail-oriented
- Comfortable with Google Sheets and open to learning new tools
- Comfortable working alone or in a group
- Available for a six-day week with nine-hour days, including rotating shifts
Qualifications
- Personal traits the company values: initiative, empathetic communication, careful problem solving, and a team-first attitude
Core Skills
Benefits
- Health insurance with a 4 lakhs sum insured covering the employee, children, and spouse
- Unlimited complimentary teleconsultations across 15 specialties for the employee and family, mental health included
- Learning budget of up to Rs. 21,000
- Rs. 10,000 remote workspace allowance
- EngageWith recognition points redeemable for rewards
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this role remote?
Yes. The posting says it is a remote position and that work location is not a deciding factor.
What are the working hours?
The role is a six-day week, Monday to Saturday, with nine-hour days including a one-hour break. Shifts run 9:30 AM until 6:30 PM or 12:30 PM until 9:30 PM, and rotate.
Is a salary stated?
The posting does not state a salary figure. It lists health insurance, a learning budget, and a remote setup allowance as benefits.
How do I apply?
The applicant completes a brief AI screening of roughly 10 minutes using the link in the listing.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.