Remote opportunity at
HuntressChannel Account Manager I
Huntress seeks a Channel Account Manager I to drive revenue growth, partner engagement, expansion, and retention within its partner network. Founded by former NSA cyber operators,…
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About This Role
Huntress seeks a Channel Account Manager I to drive revenue growth, partner engagement, expansion, and retention within its partner network. Founded by former NSA cyber operators, Huntress delivers enterprise-grade cybersecurity solutions backed by a round-the-clock human-led Security Operations Center to protect millions of endpoints and identities globally. Operating as part of the account management division, this high-visibility commercial position reports to the Manager of Account Management and focuses on strengthening…
Job Description
Huntress seeks a Channel Account Manager I to drive revenue growth, partner engagement, expansion, and retention within its partner network. Founded by former NSA cyber operators, Huntress delivers enterprise-grade cybersecurity solutions backed by a round-the-clock human-led Security Operations Center to protect millions of endpoints and identities globally. Operating as part of the account management division, this high-visibility commercial position reports to the Manager of Account Management and focuses on strengthening partner relationships while helping them deliver protection to end users.
This individual contributor role suits professionals experienced in account management or direct customer sales within the technology sector. The successful candidate will act as a trusted advisor to customer organizations, championing platform adoption, maximizing net and gross dollar retention, and building partner loyalty. Day-to-day duties involve managing renewals, handling upsell and cross-sell activities, maintaining CRM operational hygiene, and collaborating with cross-functional groups including sales, marketing, support, and leadership. Team members utilize artificial intelligence tools to prepare for partner discussions, summarize calls, and streamline organizational workflows.
Responsibilities
- Serve as a trusted advisor to customers to boost satisfaction and encourage platform adoption
- Manage and expand relationships across multiple contacts within assigned customer accounts
- Handle renewals, upsells, and cross-sell opportunities within an assigned book of business
- Contribute toward collective team objectives related to expansion, retention, and customer satisfaction
- Partner cross-functionally with sales, marketing, support, systems engineers, and technical account managers to eliminate blockers
- Record customer activities accurately in the CRM system and maintain operational hygiene
- Leverage artificial intelligence tools for call summarization, meeting preparation, and organization
Requirements
- Minimum of two years of professional experience in account management, direct customer sales, or a related commercial or post-sales role
- Demonstrated background working in SaaS, preferably within the cybersecurity industry
- Familiarity using Salesforce or comparable customer relationship management platforms
- Strong action-oriented mindset focused on efficient and effective execution
- Ability to manage various stakeholders and sustain momentum throughout renewal and expansion discussions
Core Skills
Benefits
- Fully remote work arrangement
- Annual trip to the United States for the Summer Summit alongside local events in Australia
- New starter home office setup reimbursement of $800 AUD
- Twelve weeks of paid parental leave for primary and secondary caregivers
- Monthly digital allowance for personal phone and internet expenses of $185 AUD
- Monthly home office tech stipend of $40 AUD
- Subsidized private health insurance through a preferred provider
- Stock options for all full-time personnel
- Access to the BetterUp platform for personal and professional growth coaching
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, Huntress operates as a remote-first team and this role is fully remote in Australia.
What is the compensation for this role?
The posting lists a base salary of $96,000 AUD with an on-target earnings figure of $160,000 AUD, plus equity.
What experience is required to apply?
Applicants must have at least two years of experience in account management, direct customer sales, or a similar post-sales or commercial role, ideally within the SaaS and cybersecurity industries.
Who does this role report to?
The position reports to the Manager of Account Management.
Sample Interview Questions
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