Remote opportunity at
Foxelli GroupChurn Specialist (US) | DTC E-commerce
Foxelli Group, a company generating over $20 million annually through direct-to-consumer brands that reach millions, seeks a Churn Specialist to focus on its craft subscription box…
Career Tools
About This Role
Foxelli Group, a company generating over $20 million annually through direct-to-consumer brands that reach millions, seeks a Churn Specialist to focus on its craft subscription box brands involving activities such as knitting, crochet, and quilting. Operating with a fully remote team primarily based in the Eastern European Time Zone, the company builds AI-driven e-commerce operations. In this position, the professional will examine the complete customer lifecycle, investigate retention data, research…
Job Description
Foxelli Group, a company generating over $20 million annually through direct-to-consumer brands that reach millions, seeks a Churn Specialist to focus on its craft subscription box brands involving activities such as knitting, crochet, and quilting. Operating with a fully remote team primarily based in the Eastern European Time Zone, the company builds AI-driven e-commerce operations. In this position, the professional will examine the complete customer lifecycle, investigate retention data, research competitors, and implement initiatives designed to keep buyers engaged.
This role suits analytical individuals comfortable using AI tools beyond basic prompts to automate workflows, analyze behavioral numbers, and build retention strategies. Responsibilities span across multiple brands, requiring the practitioner to map out the user journey, audit onboarding phases, run conversion rate optimization tests, and launch win-back sequences. Candidates must be able to transform complicated datasets into actionable hypotheses and execute practical solutions.
The organization follows a structured hiring process involving an application form, a Ribbon AI video interview, a practical text task, and a final manager interview. Compensation is provided as a fixed service fee ranging from 2,500 to 2,800 euros after taxes, determined by background and competencies.
Responsibilities
- Analyze customer drop-off patterns and identify high-risk segments across multiple brands
- Conduct competitor research and benchmark retention practices
- Utilize AI tools to accelerate research and highlight behavioral insights
- Audit the customer lifecycle from initial onboarding to long-term engagement
- Develop, test, and track retention initiatives including lifecycle messaging, loyalty mechanics, and win-back campaigns
- Build and maintain automations for triggered flows and personalized sequences
- Document the outcomes of experiments and iterate based on performance results
Requirements
- Minimum of two years of direct experience addressing churn for physical products
- Demonstrated ability to diagnose root causes of customer loss rather than simply reporting metrics
- Proficiency with cohort analysis, funnel metrics, and A/B test evaluation
- Experience executing customer journey mapping, onboarding optimization, or conversion rate optimization
- Practical background in building automated triggered flows and lifecycle sequences
- Capacity to turn complex data into a clear strategic viewpoint for senior stakeholders
- Experience managing tasks across multiple products or brands
- Familiarity with advanced AI tool usage to automate and refine operational workflows
- Availability for at least 5 hours during standard Eastern European Time Zone working hours
- Residence in an eligible country where Revolut payments are supported
Core Skills
Benefits
- Full schedule flexibility within a completely remote work environment supported by Apploye transparency tracking
- Complimentary gym memberships and company-sponsored outdoor adventures
- Personal development budget designated for ongoing professional and personal growth
- Paid time off covering vacation days and parental leave
- Home office setup budget
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this job remote?
Yes, the posting specifies that this role is fully remote.
What are the location or residency restrictions?
Candidates must live in Albania, Bosnia and Herzegovina, Croatia, Czech Republic, Estonia, Greece, Georgia, Kosovo, Latvia, Lithuania, Moldova, Montenegro, North Macedonia, Poland, Portugal, Romania, Slovakia, Malta, Slovenia, Serbia, Cyprus, Bulgaria, Hungary, Netherlands, the United Kingdom, or South Africa, and be available for at least 5 hours during standard Eastern European Time Zone working hours.
What is the compensation for this position?
The position offers a fixed service fee of 2,500 to 2,800 euros after taxes, depending on your skills, competencies, and experience.
What does the recruitment process involve?
The hiring process includes an application form, a Ribbon AI guided video interview, a practical text task, and an interview with your manager.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.