Clerk

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About This Role

Kwikbucks Investments seeks a Clerk to join its microfinance operations in Harare on a full-time, on-site basis. The successful candidate will handle clerical and administrative duties to support microfinance activities, including processing loan applications, verifying client details, maintaining client records, and managing loan documentation. This role suits an organized, numerically competent individual with strong computer literacy who can maintain professionalism and confidentiality in a fast-paced setting.

Job Description

Responsibilities

• Receive, review, and process loan applications to ensure all required documentation is included
• Enter client details and loan information accurately into systems and databases
• Examine applications for completeness, consistency, and adherence to internal procedures
• Identify missing information, discrepancies, or irregularities and escalate them to a supervisor
• Keep organized records of applications that are received, processed, pending, or approved
• Make verification calls to confirm that clients submitted applications and that provided details are correct
• Contact clients to obtain missing data or clear up application discrepancies
• Log verification calls, outcomes, and follow-up actions accurately
• Maintain electronic and physical client files in an orderly manner
• Keep track of loan disbursements, repayments, and outstanding balances
• Help update loan schedules, repayment histories, and client account data
• Reconcile payment records and check information against supporting documents
• Prepare daily, weekly, and monthly operational and routine reports for management
• Carry out general office tasks such as printing, scanning, photocopying, filing, and document preparation
• Provide clerical assistance to the loans, accounts, and operations teams

Requirements

• Minimum of five O Level passes, including English Language and Mathematics
• Computer literacy with proficiency in Microsoft Excel, Word, and other relevant applications
• Good data-entry, record-keeping, and numerical skills
• Strong attention to detail and ability to spot errors or inconsistencies
• Excellent communication skills and professional telephone etiquette
• High levels of integrity, professionalism, and confidentiality
• Ability to work under pressure, meet deadlines, and manage multiple tasks

Qualifications

• Diploma in Accounting, Banking and Finance, Microfinance, Business Administration, or a related field
• Previous experience in microfinance, lending, loan administration, or financial services

Core Skills

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