Remote opportunity at
AlloyClient Enablement Lead
Alloy seeks a Client Enablement Lead to manage customer enablement across the organization. Alloy operates an AI-powered identity and fraud prevention platform that supports financial organizations…
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About This Role
Alloy seeks a Client Enablement Lead to manage customer enablement across the organization. Alloy operates an AI-powered identity and fraud prevention platform that supports financial organizations and fintechs with risk management and compliance. In this position, reporting to the VP of Product Design, the successful candidate will build and oversee the entire enablement program, which includes resource auditing, curriculum development, live customer training, and measuring program success. This role sits…
Job Description
Alloy seeks a Client Enablement Lead to manage customer enablement across the organization. Alloy operates an AI-powered identity and fraud prevention platform that supports financial organizations and fintechs with risk management and compliance. In this position, reporting to the VP of Product Design, the successful candidate will build and oversee the entire enablement program, which includes resource auditing, curriculum development, live customer training, and measuring program success.
This role sits within the Product team, bridging the gap between customers and designers by establishing a robust feedback loop to identify product challenges. The person in this role will partner closely with Support, Delivery, Technical Success, Product Marketing, and Product Operations teams. The initial responsibilities involve auditing existing documentation, establishing foundational and advanced customer training tracks, aligning product releases with user education, and turning customer insights into actionable product and design feedback.
Alloy provides a collaborative environment and this position is open to both remote candidates and local applicants in the United States. While local employees follow a hybrid schedule working from the Manhattan headquarters three days a week, this specific role is designated as remote employment.
Responsibilities
- Audit current resources including API documentation, help articles, learning centers, and in-product guides to consolidate and evaluate existing materials.
- Collaborate with cross-functional teams to generate missing documentation and fundamental customer training materials.
- Deliver scalable training and content targeted at new customers to facilitate repeatable implementation and self-paced learning from foundational to advanced levels.
- Build a product release enablement program that maps out necessary information for various client segments and personas across the product lifecycle.
- Collect feedback after every release, rollout, and training session to provide Product, Design, and Delivery teams with insights on client friction points.
- Drive alignment across internal departments to determine whether customer gaps are best resolved by product changes, technical solutions, or enablement materials.
Requirements
- Minimum of 7 years of professional experience in customer education, enablement, or training, featuring direct experience building a customer enablement program from inception.
- Demonstrated experience enabling customers on technical, API-driven B2B SaaS software.
- Strong live facilitation skills with a history of executing and adapting hands-on customer training sessions in real time.
- Proven track record connecting enablement initiatives to measurable metrics such as ticket deflection, adoption rates, or time to value.
- Experience influencing cross-functional partners across Product, Support, Delivery, and Marketing without direct authority.
- Exceptional judgment to identify whether customer obstacles require content, training, or product fixes, supported by strong writing skills to make the case.
Qualifications
- Previous background working in fintech, identity verification, fraud prevention, or compliance.
- Experience structuring knowledge bases specifically for AI support agents or chatbots.
- Hands-on familiarity with Learning Management Systems, documentation platforms, or in-product guidance tools.
- Prior professional experience operating directly inside a Product or Design organization.
Core Skills
Benefits
- Annual base salary range between $180,000 and $220,000
- Equity awards in the form of stock options
- Unlimited paid time off and flexible work policy
- Medical, dental, and vision insurance plans featuring Health Savings Account options with monthly employer contributions, plus Flexible Spending Account options
- 401k retirement plan with a 100 percent employer match on contributions up to 4 percent of annual compensation
- 16 weeks of paid parental leave for eligible new parents
- Home office stipend provided for new employees
- Annual Learning and Development stipend
- Well-being benefits including access to ClassPass, OneMedical, UrbanSitter, and Spring Health
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this role is open to both local and remote candidates in the United States.
What is the salary range for the Client Enablement Lead?
The position has an anticipated starting base compensation range of $180,000 to $220,000, with final pay varying based on factors such as job-related knowledge, skills, experience, and geography.
What kind of employment type is this?
This is a full-time position.
How do I apply for this job?
Candidates can apply directly through the application page found on the career portal.
Sample Interview Questions
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