Remote opportunity at
Plugged.hrClient Experience Consultant with Latvian - Global Brands
Plugged.hr is seeking candidates for a remote Client Experience Consultant with Latvian position working with global brands and top corporations. The hiring organization is a sector…
Career Tools
About This Role
Plugged.hr is seeking candidates for a remote Client Experience Consultant with Latvian position working with global brands and top corporations. The hiring organization is a sector market leader with over 14,000 employees in Greece and its islands, operating in the Greek market for more than 30 years and holding a Great Place to Work certification from 2022. This role suits individuals seeking career growth, lateral moves, or a new start…
Job Description
Plugged.hr is seeking candidates for a remote Client Experience Consultant with Latvian position working with global brands and top corporations. The hiring organization is a sector market leader with over 14,000 employees in Greece and its islands, operating in the Greek market for more than 30 years and holding a Great Place to Work certification from 2022. This role suits individuals seeking career growth, lateral moves, or a new start through client experience services and technical support projects. Workers can choose to operate fully remotely from Greece, work on-site, or select a location across Greece or the islands. Comprehensive professional training is provided to prepare workers for the position.
Responsibilities
- Answer customer questions quickly through phone, chat, and email depending on the specific project
- Resolve complaints and deliver suitable solutions
- Forward unresolved issues to internal departments and track them to ensure a resolution
- Document customer inquiries, feedback, and complaints
- Provide feedback to product teams to improve the overall customer experience
- Make outbound phone calls to assist customers or guarantee issue resolution when needed
- Manage daily back-office administrative tasks internally
Requirements
- Fluent to native proficiency in Latvian
- Advanced to fluent proficiency in English
- Strong communication and listening capabilities
- Creative decision-making abilities and the capacity to work independently
- A positive mindset and business acumen
- Willingness to relocate
Qualifications
- Prior experience in telephone customer support
Core Skills
Benefits
- Competitive local market remuneration
- Performance-based bonus
- Relocation package including a flight ticket, airport taxi, and 4 weeks of hotel accommodations upon arrival
- Assistance with finding permanent accommodation or employer-provided housing for certain projects
- Professional training programs
- Career growth and promotion opportunities
- Flexibility to choose between working fully remotely from Greece, on-site, or selecting a location in Greece or the islands
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this job remote?
Yes, candidates have the option to choose to work from home fully remotely from Greece, work on site, or select their preferred work location in Greece or the islands.
What language skills are required?
Applicants must have fluent to native level proficiency in Latvian and advanced to fluent level proficiency in English.
What salary is offered for this role?
The specific salary is not stated in the posting, though it mentions competitive local market remuneration and performance-based bonuses.
What relocation support is provided?
The relocation package includes a flight ticket, an airport taxi, four weeks of hotel accommodation upon arrival, and support in finding permanent housing or employer-provided accommodation for certain projects.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.