Remote opportunity at
IntertekClient Experience Specialist
Intertek, a prominent global provider of total quality assurance, testing, inspection, and certification solutions, is seeking a remote Client Experience Specialist to join its People Assurance…
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About This Role
Intertek, a prominent global provider of total quality assurance, testing, inspection, and certification solutions, is seeking a remote Client Experience Specialist to join its People Assurance division. This full-time, hands-on generalist position is designed for professionals early in their account management or client success career who want direct involvement in scaling operations. The incumbent will blend human expertise with artificial intelligence tools to handle contract renewals, assist with a major…
Job Description
Intertek, a prominent global provider of total quality assurance, testing, inspection, and certification solutions, is seeking a remote Client Experience Specialist to join its People Assurance division. This full-time, hands-on generalist position is designed for professionals early in their account management or client success career who want direct involvement in scaling operations. The incumbent will blend human expertise with artificial intelligence tools to handle contract renewals, assist with a major CRM migration project for the Wisetail platform, and serve as a reliable daily contact for routine client inquiries. The role requires working from 8:00 AM to 5:00 PM local time and involves up to 15% travel.
This opportunity suits individuals looking to build a versatile career in the SaaS sector by supporting account teams through data organization, content drafting, and process automation. Intertek operates a drug-free workplace and offers a comprehensive compensation package for this remote position.
Responsibilities
- Manage contract renewals by tracking expiration dates, preparing documentation, and finding growth opportunities
- Assist with CRM migration through data cleanup, record migration, quality assurance testing, and maintaining accurate pipeline records
- Use AI tools to draft renewal summaries, contract recaps, follow-up messages, and routine client responses
- Provide daily client support by answering inquiries, routing issues to internal teams, and helping manage the support queue
- Prepare client materials like renewal proposals, account summaries, and check-in agendas
- Summarize meetings, calls, and updates with AI tools while finding ways to improve workflows through automation
- Contribute to retention, renewal, and satisfaction goals through proactive support and attention to detail
Requirements
- 2 to 4 years of experience in account management, client success, sales operations, or a similar client-facing role
- Experience using CRM platforms and AI productivity tools such as ChatGPT, Claude, or Copilot
- Strong organizational, time management, and problem-solving skills to manage multiple priorities independently in a remote setting
- Ability to travel up to 15% of the time
- Authorization to legally work in the United States
Qualifications
- Bachelor’s degree or an equivalent combination of education and experience
- Background in a SaaS or technology-driven environment
- Prior exposure to CRM migration projects or data cleanup work
- Hands-on experience using AI tools for client communication, data organization, or content drafting
- Ability to collaborate cross-functionally with various teams
Core Skills
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Life insurance
- Disability insurance
- 401(k) plan with company match
- Generous vacation and sick time paid time off
- Tuition reimbursement
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary for the Client Experience Specialist role?
The base salary range for this position is $60,000 to $70,000 per year, with individual compensation determined by factors such as skills, experience, and qualifications.
Is this position remote?
Yes, this is a remote position requiring legal authorization to work in the United States.
What are the working hours for this role?
The shift schedule is from 8:00 AM to 5:00 PM local time.
Does the role require any travel?
Yes, this position may require travel up to 15% of the time.
What benefits are provided by Intertek?
Intertek offers medical, dental, vision, life, and disability insurance, a 401(k) plan with company match, paid vacation and sick time, and tuition reimbursement.
Sample Interview Questions
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