Remote opportunity at
Twin HealthClient Onboarding & Operations Associate
Twin Health seeks a Client Onboarding & Operations Associate to manage end-to-end program deployments for self-insured employers and administrative services organizations. Operating in a remote environment,…
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About This Role
Twin Health seeks a Client Onboarding & Operations Associate to manage end-to-end program deployments for self-insured employers and administrative services organizations. Operating in a remote environment, this full-time position requires navigating ambiguity within a clinical delivery model while building relationships with key stakeholders. Twin Health develops metabolic health technology utilizing artificial intelligence and data from smartwatches, continuous glucose monitors, and meal logs. The company coordinates clinical care teams to assist…
Job Description
Twin Health seeks a Client Onboarding & Operations Associate to manage end-to-end program deployments for self-insured employers and administrative services organizations. Operating in a remote environment, this full-time position requires navigating ambiguity within a clinical delivery model while building relationships with key stakeholders.
Twin Health develops metabolic health technology utilizing artificial intelligence and data from smartwatches, continuous glucose monitors, and meal logs. The company coordinates clinical care teams to assist members in managing chronic metabolic conditions.
This role suits a customer-focused, resourceful professional experienced in health technology and project management. The position involves guiding clients from discovery sessions through post-launch analysis, collaborating cross-functionally with internal teams including clinical delivery, product, and engineering.
Responsibilities
- Manage the complete end-to-end onboarding and deployment of company programs for self-insured employers and administrative services organizations.
- Conduct discovery sessions to understand client culture and goals in order to design tailored solutions.
- Handle setup, configuration, and testing of customer instances to verify proper functionality.
- Coordinate internal resources and external vendors for project execution.
- Train customers on programs to drive user awareness and enrollment.
- Analyze pre-launch and post-launch data to deliver actionable insights to clients and internal teams.
- Direct multiple concurrent projects while maintaining project plans and cross-functional schedules.
- Collaborate with client technical partners to manage data access, eligibility files, and issue resolution.
- Build standard onboarding templates, playbooks, and workflows to improve best practices.
- Mobilize internal departments including client success, clinical delivery, and product to resolve client escalations.
Requirements
- Possess two to five years of customer-facing onboarding experience.
- Demonstrate two to five years of health tech client onboarding and project management experience.
- Bring practical knowledge of health benefits, health and wellness, or health plans and systems.
- Show proficiency with Google applications and project management software such as Monday.com, InspirePlanner, and MS Project.
- Have experience working with internal and external technical partners regarding data exchange, file specifications, encryption, transmission, and testing.
Core Skills
Benefits
- Competitive compensation package
- Opportunity for equity participation
- Unlimited vacation subject to manager approval
- Sixteen weeks of fully paid parental leave for delivering parents and eight weeks for non-delivering parents
- Fully employer-sponsored healthcare, dental, and vision coverage for employees, with eighty percent coverage for families
- Health Savings Account and Flexible Spending Account options
- 401k retirement savings plan
Frequently Asked Questions
Is this position remote?
Yes, this is a remote role on an accomplished global team.
What is the employment type?
The posting lists the position as full-time.
What is the salary range for this role?
The United States salary range is stated as $110,000 to $115,000 USD.
What experience is required for applicants?
Candidates must have two to five years of onboarding and customer-facing experience, along with two to five years of health tech client onboarding and project management experience.
Sample Interview Questions
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